AddressSoftware Support Help Desk Professional - Accounting Software Company
Join a supportive team of professionals dedicated to delivering exceptional customer service.
Are you prepared to apply your bookkeeping skills in a rewarding new role?
We're seeking a committed individual to join our team as a Software Support Help Desk professional. This position is ideally suited for someone with prior bookkeeping experience who is eager to embrace a new challenge.
Role Overview:
The role requires strong problem-solving skills, a solid understanding of bookkeeping and accounting principles, and effective communication skills to help users. You will play a vital role in efficiently resolving enquiries.
While we provide internal training, we highly value a proactive approach to self-education and a commitment to expanding your knowledge.
Your responsibilities will include:
- Prompt and effective phone and email support.
- Maintaining thorough records of client interactions, requests, and resolutions.
- Assisting in the onboarding process for new clients.
- Troubleshooting to identify and resolve software-related issues.
- Providing clients with step-by-step guidance and training.
- Collaborating with internal teams to escalate complex issues.
- Updating software help documentation and knowledge base.
- Participating in the testing of software changes and developments and reporting any identified issues.
Key requirements for the role:
- Essential prior experience in bookkeeping or accounting.
- Excellent customer service skills with meticulous attention to detail.
- Strong communication skills and a genuine desire to assist others.
- Proficient analytical abilities and a creative problem-solving mindset.
- Effective time management skills, capable of thriving in fast-paced environments.
- Demonstrated ability to deliver effective training, whether individually or in group settings.
- Comfortable operating in dynamic environments and managing multiple tasks concurrently.
- Enthusiastic about learning and adapting to new technologies.
- Sound understanding of Microsoft Windows and general software applications.
- Exceptional verbal and written communication skills in English.
- Willingness to occasionally travel locally and interstate.
Desirable skills:
- Prior experience in a support help desk environment.
- Expertise with remote access technologies.
If you meet the outlined criteria, we invite you to submit your resume along with a cover letter stating your expected salary to:
The Operations Manager
****@clearsoftware.com.au
Please note that applications lacking a cover letter detailing expected salary will not be considered.
Established in 2007, Clear Software has been dedicated to delivering customised Accounting Software solutions to businesses across Australia. Clear Software proudly offers a suite of accounting products including ClearAccounts, ClearRetail, ClearTile, and ClearPay, serving various industries across Australia and New Zealand. For further information on our products, please visit www.clearsoftware.com.au.
