AddressBad Boy Bakehouse is experiencing continuous growth and we are seeking an experienced customer service Administration Assistant to join the team.
We are a wholesale bakery supplying daily baked goods throughout Sydney, Newcastle and Wollongong. We also supply frozen baked goods nationally.
We are a young dynamic Australian family owned and operated company.
Our products are loved by all and play an important part in the daily operations of many food businesses. We have exceptionally high quality products that we a proud of and thus, it is never a hard sell when we meet potential customers.
Our current customers range from cafes, supermarkets, service stations to restaurants, schools and more.
The primary role of the Customer Service Administration Assistant is to be the first point of contact for all customers. They will build meaningful relationships by offering exceptional customer experiences and service.
The role will also involve working within our on site retail cafe. Hospitality experience will be highly regarded as well as coffee experience.
Key Responsibilities:
- Be the first point of contact for all customers that visit, call through or message online.
- Maintain weekly/monthly call cycle to ensure customer expectations are met
- Assist with the day to day administration and office tasks and retail bakery.
- Liaise closely with the administration team and company Directors
Key Competencies, Skills and Qualifications
- Highly organised, accountable & dependable team player
- Strong selling and negotiating ability
- Experience in developing and maintaining relationships with existing and new customers
- Submits orders by referring to price lists and inventory information
- Keeps management informed by submitting activity and results reports
- Ability to work in a team environment and autonomously
- Fast pace environment so must be switched on
- Resolves customer complaints by investigating problems, developing solutions
- Excellent verbal and written communication skills. Amazing phone skills a must.
- Self-motivated and ambitious
- Current drivers license
- Computer skills / Email/ Office
- Minimum 1 year in customer service role
What Bad Boy Bakehouse Offers
- Great Team Environment
- Delicious Staff Discounts
- Long Term Career
If you love meeting new people and you are passionate about food, this is the role for you!
