Administration Assistant - Pt - Narrabri

You will provide administrative functions, data input and reporting services that support Centacare New England North West and associated programs. The purpose of the position is to assist in delivering quality services to clients by providing information, referral and assistance to clients and staff.  This role will also provide general administrative duties and support including filing, word processing, fleet management, reception duties, and other administrative tasks including referral tracking.

Who We Are

Centacare NENW is a leading provider of social and community services across the New England North West area and the Social Services Agency of the Catholic Diocese of Armidale . 

The benefits of working for Centacare NENW

As an employee of Centacare NENW you will have the opportunity to work alongside a committed and professional team within a dynamic and supportive culture, other benefits offered include:

• A vibrant, energetic and supportive team environment that strives to be professional, fun and family friendly
• Extensive range of worksheets, educational tools and other internally developed resources
• Individual and peer supervision to support your professional practice
• Opportunities to develop group programs and resources based on areas of personal interest
• Diverse client load with support to increase areas of professional expertise
• We have a burnout prevention caseload model, which emphasises staff's health and wellbeing
• Generous Professional Development opportunities
• Employee Assistance Program

Remuneration

This position operates under the Social, Community, Home Care & Disability Award on a level 3 ($36.00/hr - $38.60/hr)

Tax-free Salary Packaging Benefits

In addition to your remuneration, you have the option to enjoy generous tax- free salary packaging benefits which includes;

• General Living Expenses up to $15,900
• Entertainment Benefits up to $2,650
• Car Leasing through Novated Leasing

About The Role 

Working as part of our team some key responsibilities include but is not limited to:

• Act in a way that promotes the image of Centacare NENW by greeting clients/visitors, answering telephones, and general client enquiries in a courteous manner.
• Assist visitors to accessing relevant information and resources of Centacare programs, complete referral processes or refer onto other programs/ organisations where necessary.
• Ensure the highest standard and quality of administrative, clerical and data support enhancement of systems, forms and documents to support the services as directed by Program Manager.
• Operate a busy reception area and transfer calls appropriately.  Record and disseminate accurate and detailed messages when staff is not available to take incoming calls.
• Keep the front reception environment in a clean, organised and presentable manner at all times.
• This position involves having access to private and confidential information or working with children or young persons. Ensuring appropriate preparation, maintenance and security is applied to such client files

About Our Perfect Candidate

We want to work with people who like to make a difference in a community, are happy to introduce their new skills and ways of thinking as well as have fun in a friendly and professional environment.

Essential Criteria

• Advanced skills and experience in Administration and Systems.
• Ability to handle a busy telephone system including challenging or difficult calls.
• Intermediate to advanced skills in Microsoft Office and Database software.  (Skills required include mail merge, import and export of data, table manipulation, typing accuracy and minimum typing speed of 30wpm.  Skills testing may form part of the selection process)
• Ability to manage conflicting priorities within a fast paced, dynamic and changing environment
• Demonstrated ability to communicate effectively at all levels
• Provide Administrative services in a friendly, efficient and professional manner
• Commitment to ethical practices, confidentiality, WH&S and EEO principles.

Centacare NENW is an equal employment opportunity employer.  Aboriginal and Torres Strait Islander Persons and persons from culturally diverse backgrounds are encouraged to apply.

Would you like to find out more or apply

To apply for this position please click on the below apply link.

Only applicants that submit the following will be considered:

• A covering letter
• A statement of claim addressing how you meet the above Essential Criteria and
• Your resume

For more information or role related queries please contact Cooper Faint on **@centacarenenw.com.au

Closing date for applications:  4pm, 19th April 2024

Centacare NENW is committed to safeguarding children and vulnerable adults and demonstrates a zero tolerance to abuse.