Administration Assistant

RTO Administration Assistant

Culture and Benefits

• An attractive remuneration package, including salary packaging, up to $15,900 per year tax free! Less tax = more take home money for you. *
• You can also use up to $2650 of your pre-tax income to pay for entertainment expenses such as meals and holidays. *
• 5 weeks annual leave and wellbeing days. (not taken from your annual leave).
• Access to an employee assistance program - a FREE and confidential counselling service available to you and your immediate family.

  * Benefits are dependent on each individual's situation and are not guaranteed.

The Company:

STEPS Group Australia is a well-renowned national Not for Profit organisation. We are passionate about making a difference on a national scale with a focus on a providing world-class education. A fabulous full-time opportunity has become available for an experienced RTO Administration Officer to join the friendly and supportive AMEP/SEE Program team in Caloundra.

The Position:

This role will provide high-level administration support for education and training programs delivered by the STEPS Registered Training Organisation (RTO) including, but not limited to accurately processing student enrolments, assessments, attendance information, reporting and claims for payment.

In addition, this role will act as the primary point of contact for the provision of information to both internal and external customers. All administrative tasks are to be coordinated and completed within timeframes and communicated to relevant stakeholders to assist the STEPS RTO to achieve its business goals.

Responsibilities:

• Act as primary point of contact to both internal and external customers.
• Maintain a high standard of customer service by responding to all enquiries, answering all inbound communications, and providing assistance to all internal and external stakeholders.
• Maintain and update the Student Management System, databases, and dashboards to ensure all training sites and classes are provided with up to date attendance records.
• Process all changes to a client's status into departmental systems ensuring these are actioned in line with expected timeframes.
• Gain and maintain knowledge and expertise across all course delivery schedules, internal processes, and relevant contractual requirements.

The Successful Applicant

• Experience in delivering exceptional customer service within an RTO/Education setting is desirable.
• Demonstrated attention to detail, time management and administration skills that deliver accurate and reliable data entry and administrative support.
• Proven communication and interpersonal skills, demonstrating the ability to build effective relationships.
• Advanced knowledge of the Microsoft Office suite.
• A friendly, positive and bright personality who enjoys collaborating with team members.

The successful candidate will be required to complete a Microsoft Office skill test, hold a NDIS Worker Screening, Paid Working with Children (Blue) Card and a current Driver Licence.
For further information on this role please call Maree on 07 4150 1***.

STEPS Group is an Equal Opportunity Employer of all abilities.
Aboriginal and Torres Strait Islanders are encouraged to apply.
Only applicants with the right to work in Australia will be considered for this role.

If you feel you hold the right experience and skills, please apply now for immediate consideration.