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Salary518131
Work type: Permanent - Full Time
Location: PORTSMITH
State: QLD
Categories: Administration, Customer Service
Cleanaway is Australia's largest waste management company, providing sustainable waste management solutions where we collaborate with joint venture partners and regulators to serve millions of customers across all market sectors.
Our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. , built on a foundation of zero harm to people and the environment, with three key pillars of focus. This is done through integrating and extending our leading network of infrastructure assets to provide high-circularity, low-carbon solutions, seamless solutions and value for money for our customers.
Our Benefits:
- Competitive Salary Package
- Learning and development opportunities
- Scope for growth within the business
- Support from a strong network
- Employee share program
- Great staff benefits program, including novated car leasing, salary sacrificing on work-related purchases, discounts on private health insurance, and more.
Our Solids Waste Services (SWS) Business is Australia's leading provider of waste services, making a safer, sustainable future possible for the sector.
This is an exciting opportunity for an experienced Administration & Customer Service Officer to join our Team.
Reporting to the Branch Operations Manager, you'll work with a high-performing team to deliver administrative services to our clients. Due to the nature of this role, you will be onsite Monday - Friday, 8 am -4 pm (flexibility is available around start and finish).
Responsibilities:
- Proactively handle internal and external customer queries via phone, web, and email.
- Administration activity.
- Manage customer complaints to resolution, following set procedures.
- Maintain our CRM Database of customer information.
- Work with our customers to help make a sustainable future possible.
You will have experience in dealing with a range of stakeholders.
You will have a natural interest in sustainability and the environment.
Previous experience in an administration role or office environment is a must, as well as time management, as you will juggle conflicting demands.
A flair for Customer Service and a high level of communication, including telephone etiquette, customer maintenance, handling complaints and remaining calm under pressure.
Intermediate knowledge of MS Office suite of programs and using CRM tools, e.g. SalesForce, would be highly regarded.
An uncompromising commitment to the Cleanaway safety-first culture.
Adopt and maintain the “Cleanaway Respect” culture.
Why join us?
Building a sustainable and inclusive future together. At Cleanaway, our employees come from diverse backgrounds, experiences, skills and needs.
This gives us a deep appreciation of the competitiveness, flexibility, and resilience that diversity brings.
Where it's a different background or a different way of thinking, we see how our business is stronger with those perspectives being heard.
Applications close:
