Administration Officer - 6 Month Contract

23rd February, 2024 The Organisation:    Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation dedicated to providing services to the entire community, irrespective of religion, circumstance, ethnicity, economic situation, age, gender, or ability. With a workforce of over 3,000 employees and volunteers, Centacare operates in more than 200 locations, supporting tens of thousands of people each year across various Directorates. The role: Centacare Community Services is seeking a dedicated Administration Officer with a strong focus on customer service to join our team in Stone Corner on a 6-month contract basis. The successful candidate will be responsible for providing exceptional customer service to our clients, handling a high volume of calls with professionalism and efficiency. This role also involves maintaining stock ordering, record-keeping, archiving, and distribution of email correspondence. Key Responsibilities: Respond to a high volume of incoming calls from clients with professionalism and dedication to resolving inquiries efficiently. Provide excellent customer service by addressing client concerns, answering questions, and providing accurate information about our services. Process stock orders and maintain inventory levels to ensure adequate supplies are available for service delivery. Perform record-keeping tasks, including data entry, filing, and archiving of documents to ensure accurate and up-to-date records. Manage the distribution of email correspondence to appropriate team members and ensure timely responses to client inquiries. Collaborate with internal teams to escalate complex customer issues and ensure prompt resolution. Skills and Experience: Proven experience in customer service, preferably in a high-volume call centre or similar environment. Excellent communication skills with the…
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