Address About us
Cleanaway is Australia's largest waste management company, providing sustainable waste management solutions where we collaborate with joint venture partners and regulators to serve millions of customers across all market sectors.
Our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. Blueprint 2030 is the evolution of our Footprint 2025 strategy, built on a foundation of zero harm to people and the environment, with three key pillars of focus. This is done through integrating and extending our leading network of infrastructure assets to provide high-circularity, low-carbon solutions, seamless solutions, and value for money for our customers.
Our Benefits:
Competitive Salary Package
Learning and development opportunities
Scope for growth within the business
Support from a strong network
Employee share program
Great staff benefits program, including novated car leasing, salary sacrificing on work-related purchases, discounts on private health insurance, and more.
What the opportunity involves:
Our Solids Waste Services Business is Australia’s leading provider of Commercial Waste, making a safer, sustainable future possible for the sector.
This is an exciting opportunity for an experienced Administration Officer to join our Team.
Based on site at Northgate, Brisbane, you will report to the Administration Supervisor. You will be the linchpin addition to this high-performing team that facilitates the ongoing administration & Customer Establishment processes to ensure operational effectiveness.
The role is site-based, and we offer Monday – Friday rotating start shifts between the team.
Responsibilities:
Hands-on role working with the Customer Establishment team.
Set up and activate new customer accounts.
Maintain accurate data records and ensure consistent execution of the end-to-end processes in compliance with company policies and finance deadlines.
Communicate openly and effectively with other departments to meet business objectives and maintain positive Internal stakeholder relationships.
Ensure the customer master data accurately reflects the customer's needs and requirements.
Ensure the database integrity of CRM (Salesforce, VRP, JDE) by practicing effective quality control.
Proactively handle internal and external customer queries via phone, web, and email.
Data entry – Service bookings and driver run changes and updates.
About you:
IT savvy and competent across the MS Office suite and various CRM tools, and able to quickly pick up on new technology.
Previous experience in a fast-paced administration role or office environment. Background in logistics, supply chain, customer service or sales support will be advantageous.
You are well organised and can prioritise multiple deadlines with exceptional time management abilities.
You have high attention to detail and accuracy with your data entry skills.
A flair for customer service and a high level of communication, including telephone etiquette, customer maintenance, handling complaints and remaining calm under pressure.
Accept an uncompromising commitment to the Cleanaway safety-first culture.
Embrace and maintain the “Cleanaway Respect” culture.
You will have a natural interest in sustainability and the environment.
Why join us?
Building a sustainable and inclusive future together. At Cleanaway, our employees come from diverse backgrounds, experiences, skills and needs.
This gives us a deep appreciation of the competitiveness, flexibility, and resilience that diversity brings.
Where it’s a different background or a different way of thinking, we see how our business is stronger with those perspectives being heard.
