Administration Officer - General Practice

Full Time Permanent Opportunity Grade 1 classification $63,242 pa 11% super salary packaging benefits Access to Accrued Days Off Wyndham Vale location Be a changemaker and contribute meaningfully to the lives of our clients and communities through excellent administrative and customer service support The Opportunity Apply your excellent administrative and customer service skills as you join the General Practice clinic team as an Administration Officer! In this dynamic role you will provide a diverse level of support including implementing the designated customer service, administrative, clerical and client health record functions with a high degree of accuracy, efficiency and effectiveness. Within this role, you will be assisting clients to access services and building positive relationships to enhance service delivery. Reporting to the Practice Manager, you will work closely with the General Practice clinic team through managing electronic client health data including registration, maintenance of data and administration of the appointment and waitlist systems. In addition, you will assist with the management of hard copy client health records such as filing, scanning and archiving. Based at our Wyndham Vale location, this position is a Full Time permanent role and is classified as Administration/Management Officer Grade 1 (HS1) under the Victorian Stand-Alone Community Health Services (Health and Allied Services, Managers and Administrative Officers) Multiple Enterprise Agreement 2018-2022. You will make a difference by Supporting IPC Health in its vision and values by providing excellent customer service. Responsible for implementing the designated customer service, administrative, clerical and client health record functions with a high degree of accuracy, efficiency and effectiveness. Working with a philosophy of shared learning, a positive attitude and with respect being shown for both internal and external clients. To succeed you will need Demonstrated administrative experience with a strong client service focus within a General Practice setting. Ability to work well under pressure with strong attention to detail and capacity to work within a team collaboratively as well as autonomously. Demonstrated high level of interpersonal and communication skills, both written and verbal. Strong administrative and database skills, including Pracsoft or Best Practice, and ability to broaden technical experience with other packages, including the ability to review and verify data. Demonstrated experience in managing challenging behaviours and conflict resolution. Understanding of confidentiality and ability to work within the Privacy principles. Current and valid Victorian driver’s licence We will offer you Flexibility We work in a flexible, creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program. Learning and development Our people are supported to act on opportunities that expand their expertise, knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework. Supportive Environment…
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