AddressThe Company
OCS Building Maintenance trading as Midcity Group has provided expert building repairs on residential and commercial properties to the insurance industry for over 35 years in Western Australia. We expanded into NSW in 2019, and into both Victoria and Queensland this year, we are now adding to our Victorian team.
Midcity Group specialises in providing reporting and investigation services to assist our clients in determining the extent of their liability on an insurance claim. We conduct construction works and services to uplift residential and commercial properties as a result of claimed damages. Our business operates within strict KPI measurements to meet client expectations and is supported by a sophisticated job management system.
The Role:
We are seeking a motivated and reliable individual to join our growing team as an Administration Assistant. This role is an entry level introduction to insurance and construction industries where you will find versality in tasks and communications across a range of stakeholders.
You will be joining an engaged, collaborative & dedicated team within a newly renovated open office environment. This role is a Full-Time position Monday – Friday with discretionary hybrid (WFH) options.
This role gives opportunity for personal and professional development within a growing business and diverse industry.
Key Duties & Responsibilities:
Your daily responsibilities will include:
- Scheduling estimator and tradesmen daily workorders
- Inbound/outbound calls to maintain proactive communication with the customer, client, and colleagues about the progress of repairs and claim process.
- Managing state Inbox triaging for next steps and action
- Support & backup to Client Account Management, Construction, Estimating, & Desktop teams with various functions.
- Data entry across internal and external SharePoint and portals
- Collaboration and commitment to team outcomes
Our successful candidate will have:
- High level and passionate about customer service
- High organisation skills and outstanding attention to detail
- Professional written and verbal communication skills
- Exceptional customer service skills and the ability to build rapport with customers, clients and stakeholders
- Intermediate Microsoft Office skills (Outlook, Excel & Word) are essential.
- Ability to prioritise tasks and work as part of a team.
- Committed to gaining the relevant knowledge and skill for the professional and technical requirements of the role and industry.
The following skills/experience would be an advantage, but are not essential:
- Experience using job management software
- Previous experience in the building industry and/or insurance industry
When applying, please include a covering letter to introduce yourself.
