Administration Officer - General Practice

• Full Time Permanent Opportunity + Grade 1 classification $63,242 pa + 11% super + salary packaging benefits
• Access to Accrued Days Off + Wyndham Vale location
• Be a changemaker and contribute meaningfully to the lives of our clients and communities through excellent administrative and customer service support

The Opportunity

Apply your excellent administrative and customer service skills as you join the General Practice clinic team as an Administration Officer! In this dynamic role you will provide a diverse level of support including implementing the designated customer service, administrative, clerical and client health record functions with a high degree of accuracy, efficiency and effectiveness. Within this role, you will be assisting clients to access services and building positive relationships to enhance service delivery.

Reporting to the Practice Manager, you will work closely with the General Practice clinic team through managing electronic client health data including registration, maintenance of data and administration of the appointment and waitlist systems. In addition, you will assist with the management of hard copy client health records such as filing, scanning and archiving.

Based at our Wyndham Vale location, this position is a Full Time permanent role and is classified as Administration/Management Officer Grade 1 (HS1) under the Victorian Stand-Alone Community Health Services (Health and Allied Services, Managers and Administrative Officers) Multiple Enterprise Agreement 2018-2022.

You will make a difference by

• Supporting IPC Health in its vision and values by providing excellent customer service.
• Responsible for implementing the designated customer service, administrative, clerical and client health record functions with a high degree of accuracy, efficiency and effectiveness.
• Working with a philosophy of shared learning, a positive attitude and with respect being shown for both internal and external clients.

To succeed you will need

• Demonstrated administrative experience with a strong client service focus within a General Practice setting.
• Ability to work well under pressure with strong attention to detail and capacity to work within a team collaboratively as well as autonomously.
• Demonstrated high level of interpersonal and communication skills, both written and verbal.
• Strong administrative and database skills, including Pracsoft or Best Practice, and ability to broaden technical experience with other packages, including the ability to review and verify data.
• Demonstrated experience in managing challenging behaviours and conflict resolution.
• Understanding of confidentiality and ability to work within the Privacy principles.
• Current and valid Victorian driver’s licence

We will offer you

• Flexibility We work in a flexible, creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.
• Learning and development Our people are supported to act on opportunities that expand their expertise, knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework.
• Supportive Environment Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and creative staff.
• Celebrate achievements Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award winning supportive organisation that values and celebrates growth.
• Attractive Benefits Generous salary packaging benefits including novated leasing, paid parental leave, access to accrued days off, free onsite car parking, free and confidential employee assistance program.

What next?

If you are passionate, creative and want to make a difference, we want to hear from you. All you need to do is visit our careers page, read the role’s Position Description, submit your resume and respond to a few short questions.

To find out more about the role, please contact Sofi Milenkovski - Senior Manager Clinical Operations on 0419 395 403.

Applications close on 6 Feb 2024

Our Story

We are One Team IPC Health. We are passionate we go above and beyond, demonstrating understanding and respect for our communities and each other. We make a difference we act with purpose, measure our results and celebrate our achievements. We are creative we learn, experiment and innovate.

At IPC Health, we are visionaries for community health and wellbeing. We are changemakers. Innovation in action is at the heart of everything we do, because we know that innovation can create amazing change and have an incredible and far reaching impact for individuals, our communities, and for our industry. We prioritise those who face obstacles to getting health services tailored to their needs and work with and for them in a deeply connected way. This enables us to acutely understand their needs and challenges. We live and breathe our passion to create new and better ways to deliver holistic health services for our vastly different and diverse clients and communities – so that they can thrive and experience greater health and wellbeing both individually and together.

We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.

If you require a reasonable workplace adjustment to support you during the interview process please email Careers@ipchealth.com.au with your request. Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.

To apply online, please click on the appropriate link below.