Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation dedicated to providing services to the entire community, irrespective of religion, circumstance, ethnicity, economic situation, age, gender, or ability. With a workforce of over 3,000 employees and volunteers, Centacare operates in more than 200 locations, supporting tens of thousands of people each year across various Directorates.The Role:Centacare Community Services is seeking a dedicated Administration Officer with a strong focus on customer service to join our team in Maroochydore. The successful candidate will be responsible for providing exceptional customer service to our clients, handling a high volume of calls with professionalism and efficiency. This role also involves maintaining stock ordering, record-keeping, archiving, and distribution of email correspondence.Key Responsibilities:
- Respond to a high volume of incoming calls from clients with professionalism and dedication to resolving inquiries efficiently.
- Provide excellent customer service by addressing client concerns, answering questions, and providing accurate information about our services.
- Process stock orders and maintain inventory levels to ensure adequate supplies are available for service delivery.
- Perform record-keeping tasks, including data entry, filing, and archiving of documents to ensure accurate and up-to-date records.
- Manage the distribution of email correspondence to appropriate team members and ensure timely responses to client inquiries.
- Collaborate with internal teams to escalate complex customer issues and ensure prompt resolution.
- Proven experience in customer service, preferably in a high-volume call centre or similar environment.
- Excellent communication skills with the ability to interact effectively with clients over the phone and via email.
- Strong problem-solving skills and a dedication to resolving customer inquiries in a timely and efficient manner.
- Proficiency in Microsoft Office suite and experience with CRM software or similar systems preferred.
- Exceptional organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
- Commitment to upholding confidentiality and professionalism in handling sensitive client information.
- Ability to obtain an NDIS clearance and a Blue Card (WWCC)