Administration & Registration Clerk

Bowen Mazda & MG seeks an experienced Administration & Registrations Clerk to join our busy dealership in the heart of Bowen.
 

This customer focused role will be positioned within our Sales and Car Rental Departments in Bowen and will include an array of tasks including but not limited to managing the inbound and outbound calls, offering exemplary customer service and handling a multitude of administration tasks including vehicle registrations.  

You will ultimately be the face and first point of contact for our customers coming into the dealership and via telephone, therefore you must possess exceptional customer service skills, be a forward thinking, confident in your approach and be professionally presented.

The day-to-day tasks will be responsible for handling all initial inbound calls, walk-in enquiries, providing and assisting with product and service support, making customer bookings, registering and acquiring vehicles, providing administration and sales support to vehicle and rental car clients, plus other ad hoc administration type duties. 

Applicants for this position would ideally have franchised automotive dealership or automotive industry experience, however not essential. You will possess exceptional interpersonal and communication skills, strong computer literacy, punctual and reliable.  

As the successful candidate you will be responsible for:

• Delivering outstanding customer experience;
• Achieving customer satisfaction objectives
• Ensuring all inbound and outbound communications are handled promptly and accurately;
• Scheduling customer service bookings
• Maintaining up to date knowledge of relevant brand, product, marketing and procedures relevant to customer enquiries and issues;
• Working with internal departments to negotiate positive solutions for our customers;
• Be able to work as part of a team, provide effective communication; and

The successful candidate will demonstrate:

• Previous experience in a similar customer service environment;
• Experience in customer data entry;
• Impeccable telephone manner;
• A passion for delivering excellent customer service;
• Exceptional communication skills - written and verbal;
• Proven experience owning and resolving customer's queries;
• Good knowledge of Microsoft product suite;
• Fast and accurate typing skills;

An interest or knowledge of automotive terminology is helpful, but not a requirement for the role.  In-house and Manufacturer training will be provided.

By joining our customer service and administraiton team you become part of a professional and dynamic department that is the foundation for the company's current and future success.

This is not for someone who just wants a job but it is for someone looking for a career within a customer focused family-owned and operated organisation.

We expect this position to fill fast and we will be conducting immediately. So don't delay, apply today!

Please forward your resume by clicking "APPLY" below to submit your detailed resume and cover letter outlining your previous experience or come on down and meet our General Manager, Gary Brenchley and have a tour of our facilties.

Bowen Mazda is an Equal Opportunity Employer!