Address
Form of workAre you an efficient administrator that enjoys working in a dynamic team environment and looking to further your career?
Summit Innovations have an exciting opportunity for you to join our head office administration team in Braeside as our new Service Co-ordinator.
Company and culture
Summit Innovations is an Australian success story. 15 years ago, the Melbourne based company began developing and installing technology for quick service restaurants. The company now has offices located around Australia and in the USA and has a presence in 47 countries. Summit Innovations was recently purchased by US Loss Prevention experts, DTIQ, and is heading into a rapid period of products and services expansion. This is a great opportunity to join a successful and growing multinational team.
What is the job
You will be a part of the Australian HQ administration team and will be reporting directly to the administration manager. The administration team looks after aspects of both the national and international business. This role will be primarily concerned with the local division but will have exposure to our international operations.
Based in Melbourne, the head office team of approximately 30 people includes: administration, finance, logistics, product development, workshop, service and installation and warehousing. The team is dynamic and friendly, and the staff are flexible and focused on our customer’s success.
You will be the 6th member of the administration team. The team work closely together and whilst you will have dedicated duties, you will eventually learn the roles of the other team members including providing Support during absences/ leave periods. Training will be provided, and you will be working with an experienced team who will provide you the support you need as you grow into the role. The role is anything but boring and there is opportunity to grow.
The position will suit an applicant located in the southeastern suburbs of Melbourne. The Braeside office is easily accessed by the Mornington Peninsula FWY, Nepean Hwy or Eastlink.
The position is a full-time role consisting of 38 hrs per week.
Tasks
The core responsibility of the position is to act as the Service Co-ordinator. You will take inbound calls and emails from our customers and use these requests to raise workorders (jobs) for the service team. You will be trained to raise quotes to start any job and raise invoices on completion of the work. You will act as the conduit between the customer and the service team to ensure fast, efficient, and friendly service. Liaison with clients, general office administration, and assisting the other members of the close-knit team when required will keep you challenged and busy.
Working to month-end deadlines
Your administration and service support background in a busy environment will be an asset. Intermediate to Advanced Microsoft Office Suite skills, including Excel, typing, strong attention to detail and follow through, are a must in this diverse role.
Skills
Typing
Microsoft Office products – Outlook, Word, Excel (xls), Teams
Good organisational skills
Ability to multitask and be willing to learn and grow in the role
Good phone manner
Other valued skills
CRM exposure, especially SalesForce
ERP exposure, ideally Sage
Phone or call centre experience
Prior administration and/or service coordination experience
Please check out our website www.summitinnovations.com and social media to learn more about our products and services.
If you are a proactive person with a strong customer service focus, take pride and ownership in your contribution, have excellent attention to detail and want to be part of a growing organisation this could be your next long-term role.
