Address
Form of workClinic Administration / Patient Care Co-ordinator
Place of Dreams … local specialists in Sleep Health
Joondalup Clinic
Imagine what you could accomplish if you could drive positive change every single day. At Place of Dreams sleep care, you can find out. Be part of something bigger and contribute to POD's wider goal of saving lives with every breath.
We have an exciting opportunity for a Customer Service Professional to join our team in the position of Administration /Patient Care Co-ordinator at our Joondalup clinic.
About the role
Your day to day responsibilities include;
• Providing 'front of clinic' services for our team - in person and via phone
• Co-ordinate and schedule patient's therapy programs
• Handle general inquiries, over the counter sales and provide assistance to patients experiencing difficulties by trouble shooting in person or over the phone
• Maintain up-to-date patient records including documentation of patient follow up calls or visits, prescription details, current therapy settings/authorised changes to therapy, and CPAP machine download data
• Liaise with referring physicians and sleep clinics to ensure appropriate follow up and maintenance of patient care
• Management of stock levels, ensuring both retail and trial stock / equipment are accurately monitored and maintained.
• Accurate cash handling and invoicing for retail sales
• Sterilizing and maintenance of trial equipment
Let's talk about you:
At Place of Dreams sleep care, we focus on capability and passion. Reporting directly into the Business Manager you will be a natural communicator with a pride and personal interest in what you do. You will be looking for the opportunity to take the next step in transforming your career by utilising your strong interpersonal skills and joining a successful organisation where anything is possible.
To succeed in this role, you will have the following:
- Previous experience in a busy, multi-tasking retail or customer service role. Relevant experience: Health Care Reception/Admin, Pharmacy Assistant
- Intelligent and considered with the capacity to thrive under pressure, deal with ambiguity and make positive use of the opportunity it presents.
- Be a strong customer empathiser, with a focus on the best outcome for the individual, whilst setting high standard for quality and customer care.
- Possess strong communication skills, with the capacity to respond quickly to the needs of the customer and their reactions with positive solutions.
- A strong listener with the ability to think in an agile manner to find solutions to customer concerns and issues.
To really get us excited, you will be driven to learn new skills and keen to secure a role which offers exposure to an exciting industry that can offer an exciting new career.
OK, so what next?
At Place of Dreams sleep care, we believe in supporting, inspiring and developing our people. We aim to recruit the best, then give them the tools to make a real difference in the lives of our patients. We believe that fresh thinking inspires innovation – and our shared success. If this sounds like a place you would like to work and you have the drive to transform and enhance the lives of millions of patients through your contribution at work, Apply now!
To apply for this position, please submit your resume and a cover letter.
