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SalaryPocketAid (www.PocketAid.com.au), a pioneer in hearing technology, are searching for another full-time Administrative Support Specialist. In this key position, you'll be instrumental in managing relationships with both our new and existing customers, playing a vital role in the success of our nationally recognised hearing brands PocketAid, TV Voice Pro, and Found Hearing.
Your Role:
- Manage and respond to customer sales inquiries, health fund, and home care package queries with precision and care.
- Oversee invoicing and after-sales support, ensuring a seamless and superior customer experience.
- Utilize your listening and problem-solving skills to effectively communicate the features and benefits of our innovative product range.
- Perform various administrative duties, contributing to the smooth operation of our company.
We're Searching For:
- A professional with at least 7 years of experience working within Customer Service and administration.
- Proficiency in Microsoft Office suite, Gmail, and CRM platforms; a technical understanding of electronics is a plus as our product range is primarily hearing aids and assistive-listening technology.
- A proactive individual who thrives in a fast-paced environment, with a genuine enthusiasm for excellence in their role.
- A team player eager to expand their skills and able to work independently with self-motivation, or within a team where required.
Why Join Us:
- Work in a personal office space located in the modern technology environment of Varsity Lakes.
- Benefit from a personal parking space underneath our building and a supportive work culture.
- Direct support and guidance from our Customer Service Manager and our experienced company Directors.
- Access to all the necessary tools and training to excel in your role.
About Us:
At PocketAid, we are dedicated to improving lives through our cutting-edge hearing assistive products. As a dynamic and innovative leader in the hearing industry in Australia, our mission is to deliver exceptional products and services. Your role in our team will be instrumental in continuing our legacy of making a real difference.
Apply Now:
Be a part of our success story. Click 'Apply', and send us your CV and a cover letter highlighting your relevant experience. We're excited to welcome a new member to the PocketAid family! Applications without a cover letter will not be considered for the role.
