Administration Support Officer

The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.
With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA.
Want to read more about the Country Fire Authority (CFA) click here.
About the Role:
The CFA has an opportunity a proactive and organised operator with a passion for providing exceptional administrative support. This is a fixed term full time opportunity located at CFA headquarters in Burwood East.
Key Responsibilities Include:
* Efficient Administrative Management: Prioritise tasks effectively to ensure administrative requirements are managed efficiently.
* Customer Service Excellence: Provide outstanding customer service to both internal and external clients, including drafting correspondence and managing communications on behalf of managers and staff.
* Relationship Building: Develop and maintain cooperative relationships with clients, ensuring responsive and professional handling of inquiries.
* Document Preparation: Prepare various documents such as letters, memos, reports, and presentations.
* Research and Information Management: Collate information, undertake research, and manage documents as required.
* Diary and Meeting Coordination: Manage and coordinate diaries, schedule meetings and appointments, and arrange travel as needed.
* Data Entry and Records Management: Handle data entry, filing, and records administration tasks efficiently, ensuring accuracy and compliance.
* Financial Transactions: Assist with basic financial transactions, including creating purchase orders and adhering to financial standards.
* Procurement: Manage the ordering and procurement of stationary and goods to support operational needs.
About You:
* Relevant administration skills and experience
* Excellent computer literacy skills (including MS Office and databases)
* Good interpersonal skills and ability to build good working relationships with key stakeholders
* Good communication and customer service skills
* Demonstrated organisational and time-management skills
* Ability to work proactively, with minimal supervision and to work effectively as a member of a team
* Ability to draft standard documents, correspondence and reports to a professional standard
Why choose CFA
* Meaningful Purpose: Your contribution truly makes a difference
* Work-Life Balance: Paid parental leave, generous leave provisions
* Growth Opportunities: Learning and development
* Flexibility: Hybrid work options with flexible work arrangements
* Discounts: Emergency Memberlink discounts on various services
* Wellbeing Focus: Healthy for Life programs, flu vaccinations
* Member Assistance Program: Access support across 8 service pathways
Your Application
Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.
When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.
Pre-employment Checks
Offers of employment will only be made to candidates who:
Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
Applications close: 11:59pm 5th March 2024
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.au
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au