Address
Form of work
Salary- 1 x Ongoing full-time vacancy working 35 hours per week. A talent pool will also be formed as part of this recruitment.
- Location: Surry Hills NSW
- Clerk Grade: Level 1/2. Base salary $70,694 p.a. to $76,857 p.a. plus superannuation and annual leave loading.
About us
At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
About the team
The Estate Management Division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee & Guardian is appointed as their financial manager by a court or tribunal. The team also oversees people who are appointed to privately manage the finances of another person. The division delivers high quality financial management service using a customer-centred approach and is delivered by:
- Customer Foundation
- Customer Independence and Support
- Private Management
- Proactive Customer Management
- Customer Specialist Centre
About the role
As an Administration Officer at the Client Specialist Centre, you’ll be in the frontline offering high quality customer service to our customers, consistent with NSW Trustee & Guardian’s Customer Excellence Principles.
Day-to-day, you will be the first point of contact with our most vulnerable customers who can present with complex needs and challenging behaviours.
Your role is an essential high-volume receptionist role that is diverse in nature. You will be completing a range of administrative tasks, including, but not limited to:
- Managing the reception area to ensure customers are provided an efficient and quality experience.
- Managing attendance logs for customers, staff and contractors
- Managing the allocation of emails for shared inboxes
- Printing, compiling, updating, distributing and scanning documents and databases for the team
- Updating contact details for customers, service providers and stakeholders, and
- Providing general Administration Support to the team for the delivery of quality financial management services for the Estate Management Division.
For more information about the position, view the role description.
About you
As an ideal candidate:
- You have experience with, and are passionate about supporting people with disability, those from vulnerable communities or older people.
- You are motivated and self-driven to provide excellent customer service in a human services environment.
- You have the demonstrated ability to undertake a range of administrative support services relating to the work of the team, including word processing, data entry, preparing correspondence and meeting papers and minutes, maintaining electronic and file records and support with meetings and events.
- You have experience using the Microsoft Office suite, in particular, Microsoft Outlook, Word and Excel.
- You can confidently undertake pre-approved financial transactions in accordance with relevant policies and procedures.
Sound like you? We would love to hear from you!
Essential requirements
- Computer literate with aptitude to learn new applications.
- Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.
What we offer
NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose.
Other benefits of joining us include:
- Various leave options (recreation, parental, and flex leave of up to 24 days per year)
- Career development including study leave and acting opportunities
- Access to Fitness Passport and employee assistance program, and annual flu vaccinations
Be part of something bigger. For more information about joining us, visit the Careers page on our website.
How to apply
To apply for this role:
- complete the online application
- submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
- answer the following targeted questions (maximum two pages):
- Describe a situation where you showed initiative. What was the outcome?
- Provide an example of how you turned a dissatisfied customer into a satisfied one. What did you do?
Read: writing your job application for tips with the application process.
Closing date
Applications close 11:59pm, Sunday 11th February 2024.
For enquiries, please contact The Workforce Support Team at ***************@tag.nsw.gov.au
Please do not send your applications directly via email or LinkedIn. Only applications submitted via the online portal will be accepted.
Please note:
- Offers of employment will be subject to reference checks and relevant clearances.
- A talent pool may be created for future ongoing and temporary roles and is valid for 18-months.
- To request an adjustment in the recruitment process, please contact People and Culture via email at: ***************@tag.nsw.gov.au.
