Administration Support

Founded in 1932, McLarens is a leading independent global insurance services provider with owned offices and operations strategically located in 45 countries around the world. With a focus on complex, commercial and specialty markets, McLarens provides loss adjusting, claims and risk management services, as well as auditing and pre-risk surveying. McLarens' global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. McLarens, expert adjusters have an average of over 25 years' experience, operating across a range of industries with specialties including: Agriculture, Aviation, Casualty, Crisis Management, Construction & Engineering, Entertainment & Contingency, Environmental consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property services. For more information, : mclarens
The Opportunity
We are looking for an Office Administration Assistant to support our Adjusters and other roles with administrative tasks, enabling efficiency and accuracy in the handling of claims. Additionally, the role is responsible for supporting the broader Operations team with general office administration tasks. In this role you will report to the National Manager - Marine & Transit. This position can be based out of Brisbane or Melbourne.
Key Accountabilities
Responsibilities include:
-The role provides administration and claims support including but not limited to:
-Acting as a point of contact between professional staff, internal and external clients
-Directing phone calls and distributing correspondence
-Managing diaries and schedule meetings, appointments or travel arrangements
-Compiling technical reports, photograph schedules and loss schedules
-Proofreading and submitting reports as directed by Adjusters/Surveyors
-Raising fee invoices
-Documenting and scheduling marketing activity
-Compiling, updating and maintaining client documentation and spreadsheets, including in McLarens One and Vision
-Running compliance reports and ensuring data integrity in McLarens One and other relevant systems
-Arranging for courier/post collections and deliveries as well as regular off-site archiving
-Filing and archiving, including maintaining hard and soft copy files and preparing files for archiving as required
-Undertaking general office administrative tasks including stationery, business card and clothing orders, professional body registrations and further support as required
-Formatting of reports in line with standard templates
-Ensuring compliance with McLarens' financial procedures, as appropriate
-At all times diligently and faithfully perform the duties and responsibilities of the role in the best interests of McLarens and act in compliance with lawful and reasonable directions
-Participate in McLarens group of companies' branch meetings and seminars from time to time as directed by your manager
-At all times promote the excellent image of the McLarens group of companies and maximise the company and group profitability
-At all times strictly observe confidentiality requirements in respect of the McLarens group of companies and its business and act with integrity and appropriate loyalty
-Duties and responsibilities may be varied to allow McLarens to respond to operational requirements
Experience and Qualifications
-Demonstrated proficiency in Microsoft Office programs, specifically Word, Excel and Outlook
-Proven ability to learn new technology and software requirements
-Previous experience in the insurance industry would be advantageous but is not required
-Proven ability to multi-task and manage competing priorities
-Strong attention to detail and problem-solving skills
-Excellent communication skills, both written and verbal