Administrative Assistant / Reception

Job Title: Junior Administrative Assistant - Tenant Relations

Overview: We are looking for a proactive and organized individual to fill the role of Junior Administrative Assistant with a focus on tenant relations. This entry-level position offers an excellent opportunity to gain hands-on experience in administrative support while primarily focusing on booking jobs with tenants, confirming schedules, and facilitating follow-up communications with property managers. The successful candidate will play a vital role in ensuring smooth interactions between tenants and property management, contributing to overall customer satisfaction.

Responsibilities:

1. Coordinate and schedule maintenance and repair jobs with tenants, ensuring timely completion and minimal disruption.
2. Confirm appointments and schedules with tenants and property managers, providing necessary information and addressing any inquiries or concerns.
3. Act as a liaison between tenants and property managers, facilitating communication and addressing issues or requests promptly and professionally.
4. Follow up with tenants and property managers to ensure satisfaction with completed jobs and address any outstanding issues.
5. Maintain accurate records of job bookings, schedules, and communications with tenants and property managers.
6. Assist in organizing and maintaining tenant files and documentation related to maintenance and repair requests.
7. Collaborate with the administrative team to ensure seamless coordination of tasks and efficient operation of the office.
8. Provide general administrative support as needed, including data entry, filing, and answering phone calls.

Qualifications:

1. High school diploma or equivalent qualification.
2. Strong communication and interpersonal skills, with the ability to effectively interact with tenants and property managers.
3. Excellent organizational skills and attention to detail, ensuring accuracy in scheduling and documentation.
4. Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
5. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
6. Customer service-oriented mindset, with a commitment to delivering high-quality service to tenants and property managers.
7. Ability to work both independently and collaboratively as part of a team.
8. Previous experience in customer service or administrative support is preferred but not required.

Benefits:

• Competitive hourly wage
• Opportunities for growth and advancement within the company
• Training and development opportunities

Join our team and become an integral part of our tenant relations department, where you'll have the opportunity to make a meaningful impact and gain valuable experience in administrative support within the property management industry.