Administrative Officer

Who are we?

Queensland Homicide Victims' Support Group (QHVSG) was established in 1995 by families affected by homicide and offers a case management approach tailored for each person's specific needs and situation. We know that there is a critical need for support to cope with the trauma of murder or manslaughter.

QHVSG recognises the value of being supported by specialised case managers as well as people with a lived experience of homicide (Peer Supporters). Our teams offer information, support and referral pathways through the aftermath of homicide using an integrated approach via these two unique programs.  

Our teams work closely with the Queensland Police Service, the Office of the Director of Public Prosecutions, and Victim Assist Queensland as well as numerous other services to ensure families access the help they need. 

This role is based in the Brisbane CBD and is within walking distance of both Central and Roma Street train stations.
 

About the role

Reporting directly to the Chief Executive Officer, the Administrative Officer provides a range of administrative tasks for the CEO, the Support Services Manager and the wider team. Your previous success in maintaining effective working relationships will serve you well, as you will also be required to interact with external stakeholders. 

In addition to having responsibility for all administrative processes within QHVSG operations, the Administrative Officer will be a fantastic communicator, a natural relationship builder and has shown that they are a genuine team -focused person. 

You will be an excellent planner, collaborator and will embody a values-driven approach to your work. You will be highly organised person who can work independently, and as an integral part of a wider team. 

The right person will be an active listener and understands the importance of confidentiality. 

No job is too small and you don't mind getting your hands dirty!  We are a small team, but we do big things. 

Key Responsibilities

• Day to day administrative tasks including maintaining the physical office environment and resources.
• Answer incoming calls and direct to the appropriate person as required.
• Front office reception dealing directly with clients and members of the public (in a community service setting is desirable)
• Be the key contact point for office staff around administrative tasks and processes.
• Processing of all daily expenditure, invoices, reimbursements, receipts, corporate card reconciliations in MYOB.
• Assist operational staff and volunteers in planning and implementation of QHVSG events. 
• Manage the creation and distribution of the monthly newsletter. 
• Assisting to oversee the QHVSG database including monthly report extraction and training provision. 
• Suggest, develop and communicate changes to administrative policies and procedures that can improve the quality of service. 
• Arrange staff travel arrangements including accommodation and airfares.
• Website maintenance and updates (content)
• Purchasing and maintaining stock levels of office supplies, stationery and amenities
• Support staff in assigned project‐based work
• Data entry/filing/scanning / printing
• Maintaining membership database including processing all new and renewed QHVSG memberships and communicate same to QHVSG Board Secretary

What you will need to succeed

• Certificate or Diploma in Administration, Business Studies or equivalent experience. 
• Demonstrated proficiency to work with MS Office products, including spreadsheets, MS Word and CRM databases and to deliver accurate and well-presented documents.
• Demonstrated capacity to undertake frontline reception duties via the telephone and face-to-face.
• Sound communication and interpersonal skills and a demonstrated capacity to interact positively with vulnerable young people and liaise with internal and external stakeholder.
• Sound organisational skills and effective time management with the ability to plan and prioritise work.
• Ability to manage sensitive information and maintain a high degree of confidentiality.
• Ability to use initiative in the workplace and demonstrate problem solving skills.
• Excellent interpersonal skills and resilience, capable of problem solving under pressure.
• A collaborative and trauma informed approach to your work.
• Capable of juggling multiple tasks with ease
• Experience and proficiency with finance software skills (e.g. MYOB)
• Proficiency at database use including report extractions.
• Professionalism, capable of maintaining confidentiality and composure at all times.
• The ability to work collaboratively, respectfully and empathetically with a diverse range of employees and volunteers.
• A positive can-do attitude
• A current Working with Children Suitability Card and Police Check (or ability to obtain)
• A current Open QLD Driver's License and access to a car

Salary and benefits

• Social, Community, Home Care and Disability Services Industry Award 2010. (Level 2)
• Tax free income component through Salary Packing Benefits
• Four weeks annual year

How to apply

To apply, use the 'Apply for this job' link only and supply;

1. Your current CV.

2. A cover letter that addresses each of the 'Key Responsibilities'. 

NB. Applications for this position close at 5pm (AEST) 6 March, 2024. This closing date may be extended if suitably qualified and experienced applicants are not forthcoming.

Please send any specific enquires to Brett Thompson (Chief Executive Officer) via *******@qhvsg.org.au or call on 07 38574***.