AddressCompany Overview: Join our dynamic team at Werribee and Western Automotive Group, a leading player in the Automotive. We pride ourselves on providing flexible and convenient mobility solutions to our valued customers. As we continue to grow, we are seeking a dedicated and organized Administrative Person to oversee our operations (new start up business) and ensure a seamless experience for both our clients and team members.
Location: Caroline Springs (Western Suburbs)
Operational Oversight:
- Manage day-to-day operations of the car rental and subscription services.
- Ensure the fleet is well-maintained and ready for customer use.
- Coordinate with maintenance teams to address any vehicle issues promptly.
Customer Service:
- Respond to customer inquiries, concerns, and feedback.
- Handle customer service escalations and find effective resolutions.
- Maintain high levels of customer satisfaction and loyalty.
Administrative Functions:
- Oversee administrative tasks such as vehicle reservations, billing, and documentation.
- Maintain accurate records of rental agreements, customer information, and payments.
- Implement and enhance administrative processes for efficiency.
Financial Management:
- Monitor and manage budgets related to car fleet maintenance and operational costs.
- Collaborate with finance to ensure accurate invoicing and billing procedures.
Qualifications:
- Proven experience in administrative, preferably in the car rental/subscription business.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Familiarity with customer service principles and practices.
- Proficiency in Microsoft Office and relevant software applications.
To apply, please use the Apply link and include your resume, alternatively, for a confidential discussion, please contact HR on [9217 8680]. Experienced applicants contact Sarah/Gustav on 0488 931 ***
