AddressA global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Overview
Ensure the accurate and efficient processing of administrative tasks within agreed service standards.
- Growing team
- Perth location
- Hybrid working conditions
Key Accountabilities and Main Responsibilities
- Processing of all operational administration
- Adherence to agreed service and quality standards
- Ensuring compliance with all legislative, financial and area specific procedures to minimise any risk to the business
- The review of work to avoid re-work of tasks and maintain high quality standards
- Demonstrating subject matter expertise on process and procedure
- Communicating effectively with internal and external stakeholders to resolve enquiries
- Investigation and ownership of complex queries
- Actively participating as a member of the team providing support to other areas of the business as required
- Comply with all MUFG policies our core values and procedures
- Actively contributing towards continuous process improvement
- Positive participation in the team, and team meetings to discuss and share ideas and celebrate achievement of team goals
- Supporting your leaders and colleagues in delivering results, and working closely with your immediate team
- Displaying a proactive approach to independent learning
- Adhering to all legislative requirements required for the role
- Demonstrating drive and motivation by keeping abreast of current industry related information and changes
Experience & Personal Attributes
- Previous experience within a corporate or professional services environment
- Intermediate knowledge of MS Office and other software packages
- Previous experience in processing high volumes of data
- Excellent accuracy and attention to detail
- Proven ability to solve complex problems and deliver innovative solutions
- Demonstrated customer focus with the ability to collaborate with others to achieve desired outcomes
- Proven ability to prioritise and time manage multiple tasks to meet tight deadlines
- Effective communication skills, both written and verbal
- Proven track record of reliability and punctuality in a structured environment
- Strong ability to maintain composure, demonstrate empathy and resilience when handling difficult or sensitive cases or customers
- Demonstrated positive attitude towards learning new skills
Some of our Employment Benefits
- FlexiWorks – enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
- Novated Car Leasing
Culture @ MUFG Pension and Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension and Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
