AddressThe Client:
As a pioneer in retirement living, backed by 30 years of expertise, our client offers a seamless experience for their residents across 90+ diverse communities nationwide. They practice strong values and are known for their thriving communities.
The Role:
- Serve as the initial point of contact for residents, addressing their inquiries, compliments, and concerns.
- Manage various administrative responsibilities, such as updating resident information, handling billing and invoicing.
- Collaborate with the Community Manager and Maintenance Supervisor to maintain high standards for facilities, gardens, and grounds.
- Communicate effectively with residents, their families, internal stakeholders, and external contractors.
- Ensure the smooth daily operations of the entire village, encompassing safety, security, and financial performance.
- Assist the Community Manager in implementing new projects, policies, and procedures, and fill in for them during their absence.
- Perform general administrative tasks, including email and phone communication, mail and notice distribution, and incident recording.
The Benefits:
- Parental Leave: Potential to access up to 12 weeks of Parental Leave.
- Annual Leave Purchase: Opportunity to purchase additional Annual Leave.
- Employee Referral Program: Participation in our Employee Referral Program.
- Additional leave days per calendar year to focus on personal well-being.
- Annual Salary Reviews
- Bonus scheme
- Supportive Team
- Career Advancement: Prospects for further career advancement and development, including the potential to progress to a Community Manager role and beyond.
- Learning & Development: Access to in-house training programs dedicated to enhancing professional skills.
- Employee Assistance Program: Complimentary access to an Employee Assistance Program for personal and professional well-being.
The Ideal Candidate:
- Preferred experience in an operations management or senior administration role, with a focus on sectors like Hospitality, Hotel/Tourism, Real Estate, Property, or Facilities Management.
- Intermediate proficiency in Microsoft Suite and strong computer literacy, with the ability to quickly adapt to new programs.
- Excellent written and verbal communication skills, along with effective negotiation abilities.
- A keen emphasis on customer satisfaction, coupled with meticulous attention to detail.
- Police check
- Completion of two COVID-19 vaccinations (mandatory).
APPLY NOW with a copy of your CV. For further information please contact Mallory Perkins at ********@goughrecruitment.com.au or 0493 247 ***
All applications will be held in the strictest of confidence. Only those with the right to work in Australia need apply.
Additional information
- Part time 30 hours p/w Monday - Thursday
- Will look at admin experience in Real Estate, Property or Facilities Management
- East of the CBD
