AddressThe position involves managing all the warranty and non-warranty Product Returns from all channels as well as communication with relevant stakeholders. The role will be an intermediary between supply chain and commercial channels and supporting the business by running robust and reliable returns operations. The role will play a significant part in continues improvement of quality and reliability of our products through upholding effective communication between operations, commercial and customers.
Key Responsibilities and Duties
- Manage and facilitate Product Returns (warranty & non-warranty) from all channels and customers.
- Ensure all returns are recorded and documented accurately.
- Liaise with the Supply Chain team in relation to any legitimate quality issues and manage the communication process between the relevant stakeholders and facilitate solutions.
- Provide monthly warranty reports on all returns across the business.
- Provide support to quality control and production teams identifying and resolving any quality issues.
- Conduct and manage product assessments and ensure customer satisfaction through robust, prompt, and reliable returns and assessment process.
- Drive continuous improvement to processes and systems with customer experience at the forefront of mind.
- Exceptional communication skills both written and verbal.
- Excellent time management and organisational skills.
- Familiarity of ERP software (Infor M3 desirable).
- Have a continuous improvement mindset and are always looking at ways to reduce complexity and bottlenecks.
- Thrive and stay grounded in high pressure situations; resilient and adaptable in a fast-paced environment.
- Ability to take constructive feedback and use it as a tool for self-education and training purposes.
- Able to learn quickly and develop appropriate skills.
- Experience with MS Office suite including Word, Excel and PowerPoint.
- Generous product allowance
- 40% employee discount
- Annual bonus policy
- Employee Assistance Program
- Paid parental leave
- Paid volunteer leave
- Access to discounts on private health insurance and online wellness program
Since 1932, R.M.Williams has answered a call for hardwearing, timeless products that can hold up against the harsh conditions of the Australian outback - and look good whilst doing it. Our bestselling leather boots and belts are still crafted by hand in Adelaide, South Australia, alongside an ever-growing range of apparel, accessories and lifestyle products. At the heart of everything we do is a simple promise of loyalty and endurance; a commitment that our products will accompany their wearer on all of life’s great journeys. Reginald Murray ‘RM’ Williams always said, ‘it’s the people who make a company’ and we stand by that statement today, with a global network of teams that feels like family. A culture of growth, development and team spirit is central to our success.
R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics.
If you feel you are suited to this role and want to be part of an iconic Australian Company, please apply below with your resume attached.
