Advocacy Officer

• Advocacy role within Swinburne University
• Full time, ongoing position at our Hawthorn campus
• Swinburne Student Life Level 5 salary + 17% super

About the Role
Swinburne Student Life has an opening for a Student Advocate to join the team!
The Student Advocate plays a crucial role in empowering students with the confidence and knowledge to navigate the University’s policies and procedures. The role’s responsibilities include providing assistance and information to students through various communication channels (phone, email, online meeting, face-to-face) on a wide range of academic and non-academic matters.
The primary objective is to meet the needs of Swinburne University of Technology students by continuously improving service delivery, providing individualized support to enhance student satisfaction, and strengthening their connection with the University throughout their journey.
This is an exciting opportunity to join a team that is committed to providing professional and responsive engagement with both internal and external stakeholders of the University.
About You
As the successful candidate you will have:

• Relevant experience in advocacy and/or the interpretation and implementation of policy, procedure, and regulation.
• A high-level ability to understand the needs of students and initiate appropriate course of actions to achieve a positive outcome.
• A proven track record in working in a high-volume environment with speed, accuracy, and attention to detail.
• Excellent cross-cultural and interpersonal communication skills, including an ability to draft accurate and concise correspondence regarding student management issues.
• An ability and capacity to contribute to the development of a positive and co-operative team environment.

What can we offer you in return?

• Flexible working arrangements.
• An incredibly supportive team environment.
• Professional development opportunities.
• Other staff benefits, discounts and offers.

You can find more details of the role in the attached Position Description.
About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
To Apply
Please submit your CV and cover letter addressing your suitability for this position.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on staffrecruitment@swin.edu.au.
Applications Close: Sunday 21st January 2024, 11pm
Equity and Diversity
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.
We welcome and encourage applicants from diverse backgrounds to apply.
We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact inclusion@swin.edu.au
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
For any support please contact DeadlyCareers@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP
Victoria’s Commitment to Action: Improving international student employment outcomes
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant
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