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Form of workState Government department who provides housing assistance to eligible Queenslanders. Our client is currently looking to appoint an AO3 Housing Officer for a temporary assignment until June 2024.
About the role:
- Working collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
- Managing tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensuring departmental compliance.
- Conducting home visits to properties and investigating and facilitating the resolution of any tenancy disputes and complaints as well as managing the maintenance of properties and conduction property inspections.
- Monitoring and managing outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
About you:
- You must hold a current “C” Class driver License
- You will be able to work autonomously and as part of a team
- You will have strong Customer Service skills, and comfortable working with customers both face to face and over the phone
- You will have strong administration skills and intermediate to advanced IT skills
- You will have strong time management skills and the ability to plan a busy workload
- You will be flexible and willing to embrace new challenges and show resilience during times of change and uncertainty.
Benefits:
- Temporary assignment until June 2024
- ASAP start pending National Police Clearance
- Full time hours Monday to Friday 8.30am – 4.30pm
- Emerald location
- $46.27 per hour - $51.34 per hour + super
