AddressAbout us
About the business Established over 27 years ago Evolution Automotive Services utmost care with our customers’ vehicles, whether they come to us fora regular service or specialty repairs. As an RACQ Approved Repairer we maintain the highest levels of service. Most of our Customers have been with the Business for over 10-15 years, we pride ourselves on offering the highest level of Customer service.
Qualifications & experience
- Based on company background, our customer need multi-language support. The applicants request English, Chinese(Mandarin), Chinese(Cantonese）
- Manager Requirements: Minimum of two years of experience in Customer Service, preferably in a similar role. Strong organisational and multitasking abilities. Excellent decision-making skills and the ability to work independently as well as in a team.
- Officer Requirements: At least 1 years of experience in customer-service-oriented roles. Intermediate to advanced computer skills, including proficiency in Word, Excel, and Outlook, with the ability to learn new software quickly. Excellent communication skills, both written and verbal.
Tasks & responsibilities
- Supervsing the customer service team to implement efficient systems and processes.
- Responsible for administrative duties, including the recruitment and supervision of customer service staff for customer service work.
- Monitor job quality and service quality to ensure vehicles are inspected and maintained in accordance with original equipment manufacturer standards and customer requirements. Coordinate across business departments and customers to continuously identify and respond to customer expectations.
- Provide training to the customer service team to guide them in providing the best service possible, while leading by example and providing additional help when needed.
- Develop and review policies, not limited to customer service policies, programs and procedures related to customer relations and service delivery.
- Implement and plan after-sales service to follow up customer satisfaction and modify and improve the service provided. Advanced customer complaint resolution and complaint handling, including authorizing refunds, rework, and resolving complaints before they escalate to formal complaints.
