AddressHutchison Ports Australia (HPA) is a part of Hutchison Port Holdings, the world's leading port investor, developer and operator. The Hutchison Port Holdings network of port operations comprises 315 berths in 52 ports, spanning 26 countries throughout Asia, the Middle East, Africa, Europe, the Americas and Australasia. Hutchison Port Holdings brings 40 years of experience in the ports industry.
Working in the IT Team, you will provide Application Support to the Operations department with the primary goal of regulating operational system performance to achieve performance targets and ultimately operational and commercial outcomes. Your role will be pivotal in maximising system efficiency whilst minimising operational disruptions.
- Problem solving of applications issues in accordance with operational priorities and deadlines and in line with operational procedures and processes
- Troubleshoot productivity bottlenecks and implement real time solutions through database patches and manipulations
- Control and maintain an application issues log register for software defects
- Maintain an accurate record of system performance, faults and malfunctions to facilitate efficient program reviews
- Assist the Operations and Engineering management team, with enhancement priorities and strategies for automation procedures and processes
- Provide technical support for operation procedures and processes
- Undertake user testing along with software release scheduling for acceptance and production environments
- Provide pro-active operational support to Operations Management to exploit system capabilities and minimise the impacts of system limitations
For this role, we are looking for:
- Previous Application Support experience within an automated production line environment
- Knowledge and experience with relational database systems with demonstrated ability of SQL
- Knowledge and experience with Unix based operating systems along with the ability to analyse application log files
- Good understanding and knowledge of web and messaging based software applications
- Exposure and working knowledge of software development and testing concepts
- Demonstrated ability to analyse and solve problems while working under pressure
- Ability to prioritize tasks in a busy environment
Experience as a software test analyst or Level 2 software support role and exposure to Oracle 10g or higher, desirable, but not essential. Enjoy a lifestyle roster working 3 - 4 days per week across a 24 / 7 alternating roster. Work is office based at the beautiful Hutchison Ports Sydney Terminal with ocean views spanning the Syndey Bay and the Sydney airport!
Previous applicants will be considered and will not need to reapply.
Join our dynamic team at Hutchison Ports Australia, one of the world's leading port operators. We value leadership, collaboration, and continuous professional growth. Your contributions will be recognised, celebrated, and empowered as we nurture your skills and help you reach your career aspirations.
