Apprenticeship Support Officer

• 1.0 FTE, Fixed term until 30 June 2024
• Attractive annual salary at $ 89, 547 + super
• Frankston

ABOUT US
Chisholm is Victoria’s premier public vocational education and training provider, with campuses located across Melbourne and the south east.
Each year, we welcome some 41,000 students from over 43 culturally and linguistically diverse backgrounds. More than 1,400 passionate and dedicated Chisholm employees work together to deliver quality training and education in Melbourne’s south east manufacturing heartland and key residential growth corridor.
A Victorian Government-owned TAFE, we aim to lead the way in education and training to inspire success and transform lives.
Our purpose is to excel in education and training and be respected and valued for enhancing the social and economic futures of individuals, industry and communities.
Our drive for commercial success is underpinned by our core values of Collaboration, Accountability, Integrity and Respect.
In the past 20 years, we have grown significantly to become a multi-sector institute, delivering a broad range of education and training programs and services in higher education, vocational education and training (VET) and school sectors across ten campuses in Victoria, online, in the workplace and overseas with partner educational and government organisations.
We offer more than 400 courses, from Victorian Certificate of Education (VCE)/Vocational Management ( VCE VM)/ Vocational Education and Training Delivered to Secondary Students (VETDSS), through to nationally accredited qualifications such as certificates, diplomas, advanced diplomas, degrees, graduate certificates, graduate diplomas and short courses.
ABOUT THE ROLE
Chisholm Institute, as a participating TAFE Institute is contracted to provide Apprenticeship Support Officers (ASO) to support the successful participation and completion of the apprenticeships undertaken under the guidelines of the Victorian Government’s Department of Training and Education.
The Apprenticeship Support Officer is a key and active participant of the Student Support and Engagement business area and provides support to apprentices working in the designated zone that Chisholm Institute manages.
The role requires travel across various different locations mostly in Southeast Peninsula. You will also need Current Australian Driver’s Licence and your own well maintained vehicle to travel across to different Chisholm campuses.
Key Accountabilities include:

• Manage a caseload of apprentices and act as a key liaison and advisor to apprentices
• Assist apprentices to quickly resolve issues arising with stakeholders in that relationship
• Provide mentoring and support whilst referring apprentices to liaise with personal support agencies
• Develop and maintain a strong customer-focused approach to the delivery of timely, accurate and appropriate information and expert advice to various stakeholders.
• Gather, record and maintain accurate and timely data entry using designated IT systems. Complete workplace visits during placements to support students and enhance learner skills.
• Liaise with key stakeholders such as employers, schools and other education providers to explore pathway options for learners

ABOUT YOU
You will have qualifications, skills, and experience in:

• A relevant tertiary qualification and related industry experience, or an equivalent combination of relevant experience, education, and training
• Sound knowledge and familiarity of the Victorian Vocational Education and Training sector including the role of RTOs and Australian Apprenticeship Support Networks
• Sound knowledge of, and experience working within, the apprenticeship field
• Well-developed customer service and interpersonal skills, with the ability to work autonomously and to use own initiative
• Excellent time management and organisational skills with the ability to self-manage caseloads
• The ability to respond to emergency situations that occur during out of hours, including evenings and weekends

BELONGING AND INCLUSION
Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.
We welcome and encourage applicants from diverse backgrounds to apply.
We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our People, Culture & Safety Team at Pcsops@chisholm.edu.au
ABORIGINAL and TORRES STRAIT ISLANDER APPLICANTS
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. If you have specific support requirements please contact our People, Culture & Safety Team at Pcsops@chisholm.edu.au
HOW TO APPLY
Applications for this position close at 6pm, Sunday, 11 February 2024.
Applications should include:

• a covering letter
• curriculum vitae
• contact details of three (3) referees.

Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:

• valid Employee Working With Children Check
• National Police Check
• International Police Check (if applicable)
• verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate
• certified copies of qualifications and transcripts.

Employees of Chisholm/Caroline Chisholm Education Foundation (Chisholm) are required to comply with any applicable directions of the Chief Health Officer, as well as any policy implemented by Chisholm. I
If you have any questions regarding the position or require further information please contact Kaine Reynolds at kaine.reynolds@chisholm.edu.au
Chisholm reserves the right to withdraw an advertised position at any stage.