AddressPosition Overview
- The role operates within a small Registry team. All staff are expected to be flexible and adaptable to a variety of tasks that arise in response to work demands, staff leave and other operational reasons. The Registry provides service to all court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.
- Client Service Officers must be flexible in their approach to work and be willing to learn and adapt to new procedures. The successful applicant will have excellent communication skills with the ability to effectively liaise with a diverse range of stakeholders. They will also need the ability to understand and apply complex rules and regulations combined with careful attention to detail. Skills in database management and general records management are essential.
- Working as part of a small team in a busy Registry, this role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.
Duties
- Provide information and advice relating to court services, procedures, processes and forms as well as external options to clients to assist them to resolve their enquiries and issues.
- Progress cases by providing administrative services in accordance with court processes, including document lodgement, enquiries management, Registrar support and receiving and reconciling court fees and charges.
- Assist in the management of complex cases through the case management system.
- Work independently within defined rules to apply legislation, guidelines and court processes.
- Identify issues and contribute to the resolution of problems.
- Schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution.
- Liaise with a range of internal and external stakeholders including Judge's chambers, Registrars and their support staff, managers, legal practitioners, community organisations and other service providers to assist the resolution of cases.
- Coach employees, identify training needs and provide quality assurance.
- Collate, analyse and produce reports as required.
- Assist Registrars as required.
