Address
Form of workAbout the company:
Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.
About the Role:
The APS3 Participant Support Officer is responsible for providing front line reception duties and operational administration support for the Robina branch.
Responsibilities may include but are not limited to:
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Preparing, editing, and distributing correspondence and reports
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the system
Skills and experience required:
We strongly encourage your application should you have demonstrated the below skills and / or capabilities
- Demonstrated success providing high level front of house and clerical support in a fast-paced and demanding environment
- Exceptional communication and interpersonal skills (written and verbal)
- Confident in the resolution of conflict and complaints
- High attention to detail and accuracy
- Sound decision-making and problem solving abilities
- Successful candidates will be required to undergo a pre-employment National Police History Check, Worker Screening Check and / or Working with Children Check (where required) along with proof of Australian Citizenship.
How to apply
To submit your application, please follow the "Apply for this job" function. If you would like more information about this role, or alternate career opportunities contact Steph Rose on (07) 3031 4*** or **********@talentinternational.com for a confidential discussion.
For a list of all vacant positions, please see our website www.talentinternational.com
Applications close: Monday, 25th March 2024.
