Aps3 Service Support Officer

• Initial 12 month contract + possible extension
• Federal government experience
• Brisbane Inner North location

Federal Government Department | 12 month contract | Attractive hourly rate | Brisbane Northside| Full time

Your new company

Working within this Federal Government Department, you will provide operational and administrative support to the regional service delivery teams, which may include a mix of front reception, administration, procedural, information technology and other service delivery activities. The key role for a Service Support Officer is to provide the front line of customer service for clients who may be facing significant or complex challenges.

Your new role

• Provide customer Service Support at initial point of contact, streaming customers to the appropriate service channel, completing simple first contact resolution enquiries
• Identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues
• Process referrals, reschedules and cancellations
• Liaison with internal and external stakeholders in relation to the services provided
• Relevant and quality record keeping and documentation regarding client information.
• Ensuring compliance and clinical practice policy, including the mandated use of specific clinical forms/templates.
• Exercise appropriate delegations in accordance with legislation and guidelines.

What you'll need to succeed

• Effective communication skills
• Ability to make sound decisions using appropriate judgement
• Analyse and evaluate customer needs, requesting support as appropriate
• Collaborate with other staff in immediate work area, across a virtual team and with other areas of the department
• Support and train others, undertake ongoing training
• Demonstrate relevant computer literacy skills
• Commitment to holistic customer service
• In the context of a clinical team composed of allied health professionals, identify, respond to and escalate customer aggression and/or customer interaction

• Be available to work in a rostered environment and adhere to work schedules
• Working with Children (WWCC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencing in the position
• Australian Citizen

What you'll get in return

• Initial 12 month contract + possible extension.
• Federal government experience
• Attractive Hourly Rate
• Brisbane Inner North location

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email **************@hays.com.au.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.