Aps4 Partner Performance

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

The Partner Performance Branch is seeking an APS4 Partner Performance Officer to join their team.

The Partner Performance Branch manages the performance of the NDIA’s Partners in the Community (PITC) across Australia. The branch provides Partners with training, tools, knowledge and a central point of contact for the Agency, ensuring our partners have the capacity to achieve the outcomes they are responsible for delivering.

As an APS4 Partner Performance Officer, you will play a crucial role in supporting the performance monitoring and evaluation of our partners. You will work collaboratively to ensure that our partners deliver high-quality services and meet their contractual obligations. In this role you will assist the Partner Performance team with managing all PiTC (Partners in the community) enquiries. You will be responding to stakeholder enquiries, complaints and escalations, HR/Onboarding enquiries relating to the PiTC program, undertaking project activities and performance management reporting.

Responsibilities of the role include but are not limited to:

• Monitoring and managing Partner performance and operations, including communications, reporting, training, complaints, quality, and various functions of the PiTC program.
• Assisting in the gathering, compiling, analysis and reporting of complex information relating to performance management data and reports.
• Providing detailed operational support including working on specific PiTC program projects, work programs or initiatives.
• Collaborating with stakeholders to support the operations of the Branch and the facilitation of Partner operational requirements.

You will have strong analytical and problem-solving skills, demonstrated experience in stakeholder engagement with exemplary communication skills. You will be able to work collaboratively in a team environment as well as autonomously. You will have excellent attention to detail and the ability to manage multiple tasks and priorities.

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Robina - QLD, Geelong and Broadmeadows - VIC, Parramatta - NSW and Adelaide - SA, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 6 June 2024 at 11:30pm (AEST)

If you have any questions regarding the details or duties of this role, please contact Amy Flett on 0415607*** or email *********@ndis.gov.au

If you have any questions relating to the recruitment or application process, please contact Orlaith Manning at ***************@ndis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.