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Form of work
SalaryMandatory: Australian Citizenship required to work within Federal Government.
About the Organization:
This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations in Melbourne and Geelong.
About the Team:
The AAT (Administrative Appeals Tribunal) Case Management Branch manages all external review applications in the AAT. The branch aims to improve the experience of current and prospective participants in the Agency by resolving applications for review in a timely and consistent manner.
About the role:
The APS6 Case Management has reasonable autonomy and accountability to exercise both initiative and judgment to interpret legislation and policy, in the application of practices and procedures to achieve outcomes within the functions.
The position is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support the Agency’s objectives.
Responsibilities may include but are not limited to:
- Undertaking end to end Case Management activities, subject to appropriate line manager input and oversight.
- Resolving matters through Case Management of AAT applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS planning and access decisions.
- Undertaking Case Management of complex AAT matters and analysing to develop options for early resolution.
- Obtaining necessary information and advice to effectively resolve AAT matters.
- Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
- Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
- Preparing documents detailing resolution options and outcomes at Case Management meetings.
- Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the NDIA.
- Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the Case Management process.
Mandatory:
- Experience working in a similar role under Australian rules and regulations.
- Individual Case Management of matters involving risk and vulnerable participants.
- Experience interpreting information and legislation to reach an agreed resolution.
- Decision making skills and the ability to justify decision based on evidence.
- Knowledge of the NDIS and supports for people with disability.
- The ability to engage easily with a diverse range of people.
- Ability to achieve individual and team goals and targets.
- Current Police Check, o ability to obtain one.
What you will bring to the role:
- Strong communication and interpersonal skills.
- Experience in building relationships both with internal and external stakeholders.
- Ability to work within and across teams, the ability to adapt quickly to a changing environment
- Ability to manage confidential and sensitive information.
- Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.
How to apply:
Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.
Mandatory: Australian Citizenship required to work within Federal Government.
Please click ‘APPLY” to upload your details and resume to be considered for this role.
Applications close 15.00 PM AEST, 5th January 2024
