Aps6 - Senior Application Support Officer (Sharepoint)

Organisational context

The Australian Financial Security Authority (AFSA) is responsible for managing the application of bankruptcy and personal property securities laws through the delivery of high-quality personal insolvency and trustee, regulation and enforcement, and personal property securities services.

The Technology Services Division is responsible for delivering and managing a range of services that support the Australian Financial Security Authority’s purpose through partnering with business divisions that regulate Australia’s personal insolvency and personal property securities programs. The division provides professional services and leadership that promotes the efficient and effective operations of the agency whilst ensuring compliance with commonwealth legislation, polices and guidelines and promoting integrity, accountability, and transparency.

Purpose of the position

Provide Application Support to Business Applications clients by providing information and solutions to service requests and reported incidents. Implement a BAU support model for transition of services into a BAU environment.

Accountabilities

• Provide support to the Power Apps suite, in particular, SharePoint Online and 365 administration and management. 
• Provide support in configuration of out-of-the-box capabilities of Office 365 and SharePoint for document management, collaboration, workflow, forms, and search. 
• Assist in the deployment and testing of Office365 and SharePoint solutions.
• Power Apps and Power Automate
• Develop policy documents and business processes to support the transition of services into a BAU environment. 
• Undertake initial assessment and resolution of requests and incidents in accordance with established service levels and identify and escalate more complex activities for further investigation in accordance with ICT escalation model. 
• Report to and liaise with key technical stakeholders and business owners of applications regarding business processes, policy and service delivery.

All duties will be performed in accordance with:

• the APS Values, Code of Conduct and Employment Principles
• WHS obligations, taking responsibility for own health and safety and that of others
• AFSA’s risk management framework and relevant legislation, including guiding others to identify and mitigate foreseeable risks.

Core skills and capabilities

Achieves Results

Identifies processes, tasks and resources required to achieve timely and quality outcomes utilising strong organisational skills to manage time effectively.

Administrative Support

Performs a range of routine internal administrative processes including data entry, scheduling, and organising.

ICT Support

Processes and coordinates courteous, appropriate and timely responses to ICT incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress.

Client Service

Professionally interacts with internal/external stakeholders to provide information about services and respond to client enquiries. May also include aspects of: negotiation, conciliation, mediation, enquiry/compliant management and cultural awareness and sensitivity.

Develops Productive Working Relationships

Builds and sustains positive working relationships with both internal and external stakeholders that are mutually beneficial and support the achievement of business goals.

Communicates Effectively

Provides specialised professional advice, guidance and business partnering for the benefit of assisting business lines with informed and enhanced decision making.

Qualifications, accreditations, and experience

• Bachelor's degree in information technology, computer science, or similar.
• At least 2 years' experience with the maintenance and support of Microsoft SharePoint and the Microsoft Power Platform, e.g. PowerApps, Power Automate etc.
• Proven ability to identify and analyse client needs and extract, interpret and format information using technological solutions appropriate to the business needs.
• Ability to think creatively to devise customisations and uses for SharePoint with demonstrated experience in developing new PowerApps model and canvas driven apps and understanding of PowerApps formulas and development methods.
• Knowledge of Windows operating systems, as well as SQL Server, Power Apps, Power Automate, Power BI, PowerShell, and Office 365.
• Knowledge of SharePoint tools, including ULS Logs, workflows, and SharePoint forms for tasks.
• Superb collaboration, interpersonal, and communication skills.
• Excellent organizational and time-management skills
• ITIL Foundation or equivalent experience is highly desirable
• Microsoft certification is highly desirable

We are a workplace committed to providing an environment that values diversity and supports staff to reach their full potential. 

We encourage applications from Indigenous Australians, people from culturally diverse backgrounds and people with disabilities. 

At AFSA we encourage every employee to balance their family commitments and personal interests with flexible working options.

Eligibility:

Please note that this opportunity is open only to Australian Citizens.

The successful applicant must have or be willing to undergo a security clearance to the level of Baseline Vetting as a condition of employment.

 To satisfy character requirements all AFSA employees must undergo a police records check.

 Where a person has received a redundancy benefit from APS agency employment and their corresponding redundancy benefit period has not expired, they may be ineligible for employment.

How to apply? 

Applications for this vacancy are submitted online through the AFSA careers portal.

If accessing the AFSA careers portal for the first time you will need to register. You will receive a confirmation email with a link to confirm your registration. Make sure to check your Junk folder if you don't see this email in your Inbox. Please note that the registration process only needs to be completed one.

Once you have confirmed your registration, to complete your application, you need to:

• Click the 'Apply' button below which will open the AFSA careers portal
• Provide evidence in the education/qualifications section of your application, if applicable  
• Complete a short questionnaire (mandatory)
• Attach your resume and statement of claims (cover letter 1 pages) addressing the skills and capabilities and required qualifications, accreditations, and experience outlined in the position description (mandatory)
• Provide the full name, employer, and contact details of at least two referees, one of which must be your current or most recent manager
• Ensure that all mandatory fields (marked with a red banner) are completed
• Please review the Position Description below for additional information.

The closing date for this position is 11:59PM AEDT, Sunday 11 February 2024.

If you are having difficulties accessing or applying for this vacancy or have any questions, please contact ***********@afsa.gov.au