Address
Form of workLocated in the heart of Darlinghurst, the iconic Taylor Square Precinct is seeking an experienced Assistant Manager who is ready to take on their next challenge and enhance their career. As an Assistant Manager, you will support and assist your respective Venue Managers in high standard operations with a focus on delivering a seamless end-to-end customer experience and culture of performance. While in this role, you will be exposed to all facets of a thriving hospitality business inclusive of entertainment, food, beverage, gaming and people to grow and develop your managerial skills in a hands-on role, coupling both FOH and BOH duties across both Courthouse Hotel & Kinselas.
Your Experience & Skills
- Previous management experience in the hospitality industry.
- Passionate about customer experience and high standards of customer service.
- Seek constant learning and development with previous exposure to business strategies.
- Driven to learn, grow and advance your career, and of those around you.
- Hold a valid NSW RSA and RCG with the confidence to act on these requirements coupled with a strong compliance mindset.
Expectations, Duties & Responsibilities
- Support the Venue Managers and the collective Leadership Team in daily venue operations and venue compliance.
- Support the Creative Director in delivering world class entertainment & events in our newly upgraded nightclub space.
- Seek to ensure our exceptional venue standards are met regarding venue cleanliness, presentation, and customer service.
- Assist in managing a team of bar, gaming, and food service staff members.
- Responsible for the venue's operations as a manager on duty during general trading hours and the closure of the venue.
- Possess the availability and willingness to suit late night, shift-work rosters.
- Cash handling and reconciliation tasks.
- Complete daily reporting.
Your Attitudes & Behaviours
- Seek to understand the venues operations and business strategies for effective execution.
- Receptive to a culture of feedback, improvement, and performance.
- A team player who collaborates to drive staff satisfaction and customer experience.
- Courageous in your approach to venue management and team culture.
What we can offer you
- 40% staff discount off Food and Beverage.
- 10% staff discount off Retail.
- Access to Sonder – Employee well-being service.
- Access to Typsy – online learning platform.
- Flexible working arrangements with input/collaboration on rotational shifts.
- A suite of training programs suited to all interests and needs designed to stay abreast of industry changes, regulatory conditions and leadership expertise.
- Being an ambassador for Publinc Communities to assist in creating connections and positive social impacts for the local communities.
- Being part of the broader MAHM business across 30+ hotels visit www.redcape.com.au.
Publinc Communities
Publinc Communities is our membership platform with the aim to strengthen the bonds between people, our pubs and the local community. It sees us working in partnership with our staff and customers to collectively initiate positive change-for-good programs across the communities we operate in.
Being an enthusiastic ambassador for Publinc Communities is part of every role at Taylor Square, from our Leadership Team to our FOH staff.
For more information on Publinc Communities visit www.publinc.com.au
Apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in the values driven environment.
