Address Job no: 532220
Work type: Full time
Location: Cairns
Categories: Facility Management/Engineering
ISS is a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property.
Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of
” Connecting People and Places to Make the World Work Better”.
We have an opportunity for an experienced Assistant Village Manager at our client's site in Kidston QLD. This Full Time opportunity is on a 2 weeks on, 1 week off roster with Fly-in, Fly-out from Cairns or Brisbane.
About the role
The Assistant Manager/Relief Site Village Manager is to maintain and develop the services of the Village Operation to the prescribed standards in accordance with the contractual client obligations. He/she is to do so in accordance with ISS policies, philosophy and standards to achieve total guest satisfaction. Create and develop positive employee relations throughout the Village.
The Position:
Have a comprehensive understanding of hospitality services in a camp/village operations setting
Understand all aspects of the service delivery requirements within the contract and execute these within the village operations.
Deliver strong leadership and people management capability.
Ensure effective and efficient delivery of service to a high standard across the village operations
Maximise revenue opportunities and maintain strict cost control measures
Ensure adequate resourcing and rostering for all services to be delivered at site
Ensure a strong site safety culture and compliance with Standard Operating Procedures (SOP’s)
Foster a strong reward and recognition culture
Support the ongoing development of your team to promote a flexible work environment where cross-skilling and upskilling of the team is valued
Ensure employee performance management is undertaken following established policies and procedures
Our Benefits:
All flights to and from site, and all meals and accommodation whilst onsite paid for
Values based positive company culture, with a caring and energetic team
Purposeful and rewarding work with a competitive salary
Access to staff discounts with wide range of companies
Ongoing learning and development opportunities
Internal opportunities within our global organization
Minimum Criteria:
Proven experience managing mining camp/village operations or an extensive hospitality management background
Demonstrated motivated, inspirational and effective leadership skills
Ability to manage and develop a team of ~40 employees
Ability to undertake regular travel to site as per FIFO roster
Demonstrated customer service ethic
Knowledge of health & safety requirements and delivery of strong safety culture outcomes
Solutions focused - proven ability to adapt and maintain a flexible approach to changing needs or priorities.
Organised – outcome and deadline oriented.
Effective communication and consultation with broad range of internal and external stakeholders.
Well-honed customer relationship skills.
Strong communication skills - verbal, written and presentation
To apply for this role please click on the 'apply' link and complete the online application.
ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.
We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.
Advertised: 16 Feb 2024 E. Australia Standard Time Applications close:
