Assoc Partner Success Manager

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives.
When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages.
Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs.
If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!
About the Role:
Manage and influence retail business partners / key decision makers within outlets in a defined territory to grow Nortonlifelock market share by:

• establishing and maintaining a high degree of rapport;
• maximising retail leverage;
• representing Nortonlifelock in a positive and professional way;
• focusing on teamwork; and
• displaying a high degree of work ethic.

What You Will Do in This Role:
Ensure timely and efficient implementation of the approved Cycle plan by focusing on Call Coverage, Call Rate and Call Frequency:

• Call Coverage – ensuring all nominated outlets in the defined territory are visited quarterly
• Call Rate – achieving number of calls per day as nominated by your manager
• Call Frequency – achieving nominated number of calls for each respective outlet

Follow the Time Utilisation guideline to plan weekly visits:

• One day per week is allocated to administration tasks associated with the position
• Four remaining days are to be spent infield
• Daily working hours are 8:00 am to 5:00 pm
• There will be some instances of after hour work requirements

Track and report on sales cycle visits on a weekly basis. Manage Territory expenditure in line with allocated budget providing Nortonlifelock with a competitive edge within the defined geography, ensuring cost effective use of Nortonlifelock resources to capitalise on opportunities. Execute Key Account and Marketing objectives, capitalizing on growth opportunities by strong and effective representation across all channels. Establish and maintain high levels of rapport with key decision makers, effectively communicate Nortonlifelock initiatives and securing the retailers’ support. Effectively advise and guide the retailer’s salespeople on Norton products by providing group or one on one training sessions to enhance product knowledge. Uphold corporate integrity and values while ensuring all activities comply with Nortonlifelock policies and procedures. Monitor and report on all relevant market information, including competitor intelligence, to improve the Company’s understanding of trade developments and provide greater awareness leading to the development of appropriate strategies. Implementation of the above accountabilities to deliver quota achievements.
CORPORATE RESPONSIBILITIES:
Compliance with all aspects of Nortonlifelock Equal Employment Opportunity (EEO) policy. Adherence to the Company’s Business Conduct Policy. Compliance with the Company’s Human Resources policies and procedures relevant to position.
What You’ll Need to be Successful in this Role:
Education:
Completion of high school education preferred Tertiary qualification in Marketing, Business Management, Finance preferred
Work experience:
Minimum of 3 years Sales experience within IT, FMCG or Retail environment
Critical Skills & Knowledge:
Communication skills (verbal, written, presentation) Strong Numerical skills Persuasion/Influencing and negotiation skills Planning skills Conflict Resolution skills Objective Setting skills Problem Solving skills Strong selling & negotiating skills Time Management skills Interpersonal skills PC literate with Microsoft Office Software (Word, Excel, PowerPoint, Outlook)
Nortonlifelock Competencies:
Achievement/Results Orientation Creative Thinking Customer Centric Orientation Analytical & Learning Capability Interpersonal Understanding Teamwork & Cooperation Integrity Communication & Influence/Persuasion
INTERNAL AND EXTERNAL RELATIONSHIPS
Internal:
Team members Region Departments (Marketing, Finance, PR) Region Management Team Ingram Sales Team
External:
Proprietors Customer Service Managers Store Managers Account Managers Area Sales Managers Contract Merchandising Members Salesperson
Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. .
Gen complies with all anti-discrimination laws.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.