AddressAbout us
Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.
Come work with us
The Associate Customer Account Manager establishes and maintains collaborative and partnership focused relationships with eHealth NSW customers. The Associate Customer Account Manager enables the delivery of eHealth NSW services that align to customer needs and customer strategic direction.
Acting as an advocate for the customer and actively interfacing within eHealth NSW you’ll drive outcomes and ensure that customer expectations are met. The Associate Customer Account Manager focusses on managing customer requests and proactively looking for ways to improve engagement, customer satisfaction, and increase the value realised from Information and Communications Technology (ICT) assets, investments and capabilities.
For more information, read the full Role Description.
About you
We are seeking motivated and committed individuals with:
- Demonstrated record of achievement in Customer Account Relationship Management in an ICT service environment, including relevant qualifications or equivalent demonstrated experience. This includes sound knowledge and experience in managing a diverse range of customer requests and issues through to resolution.
- Proven capacity to manage and support new business initiatives as they relate to stakeholder engagement and the Demand Management pipeline, including the capability to plan, document, manage change and improve business process performance.
- Demonstrated experience in supporting ICT projects and implementations, including developing and monitoring project plans, coordinating resources, reporting, issue and risk management.
- Strong interpersonal, presentation and communication skills with proven experience in supporting and engaging key stakeholders and customers to achieve optimal business outcomes.
- Knowledge and demonstrated experience in ITIL v4 disciplines.
If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.
Benefits working with eHealth
Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:
Valuing diversity and inclusion
eHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+ for all advertised positions and have strategies in place to support you.
For more information on the strategies in place to support diversity and inclusion, please visit our Diversity and Inclusion Strategy
.
How to apply
All applicants must review the role description and apply by submitting an up-to-date resume (up to 5 pages) and respond to the targeted questions in the online application process. To help you prepare, you will need to respond to the below:
1. What are your methods to effective time management?
2. Why is establishing long term relationships with your clients important to you?
3. Give an example of a situation where you have had to use your ICT skills and experience to negotiate with a client on a contentious issue.
If you require assistance or have any questions about the role, please contact Kerry-Anne Baxter on ***************@health.nsw.gov.au
If you require adjustments to the recruitment/interview process, please contact Dane Brown on **********@health.nsw.gov.au
Applications close: Sunday 19th May 2024 (11:59pm)
Additional information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia)
- 'Exempt' is defined as a fixed term contract with a length greater than 13 weeks.
All NSW Health workers are required to have received 2 doses of a TGA approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to show proof of your COVID-19 vaccination status prior to securing this role. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.
