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SalaryWe don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
We are seeking an Associate Director to lead the Managed Services Product Portfolio and team to realise market share and profitable P&L growth in line with Enterprise & Business Strategy.
This role will own the 3-year Portfolio Product Strategy & Roadmap, Product investments & development programs, plus Lifecycle management of Customer Experience Products & Solutions offerings to ensure Optus is positioned with compelling & differentiated in-market service offers, with phenomenal customer service experiences and simple, cost effective employee experience across all products in the portfolio across all Enterprise and Business Market segments of Small Business, Mid-Market, Enterprise & Government.
Ready to reimagine your career at Optus?
- A key focus for this role is to lead the Managed Services Product P&L including Product strategy and roadmap plus execution plan that balances short, medium, and long-term objectives.
- Responsibility of defining market growth opportunities from Voice of Customer insights aligned to Optus’ unique value proposition and points of differentiation aligned to delivering customer value drivers, including business case investments, Product development, Product launch activities and Lifecycle management.
- Product & Services Revenue and bottom-line EBIT/EBITDA
- Customer facing collaterals and documentation reflecting Product & Solution Offer & Value propositions.
- Campaigns and customer targeting to generate leads and pipeline.
- Support sales to achieve sales order and churn/resign targets.
- Delivery of new offerings and lifecycle initiatives for Managed Services Products & Solutions
- Standard pricing aligned with external benchmarks and OE positioning.
- Management Reporting and Planning of annual Operating Plan prepared and presented annually.
- Validated product management experience in the telecommunications industry, with a focus on Managed Services.
- Strong knowledge and understanding of Managed Services for Telco and ICT solutions.
- Excellent planning and prioritisation of deliverables. Ability to meet tight timelines and work across the business to drive outcomes.
- Strong commercial acumen skills with consistent record of delivering within budget. Good operational judgement to ensure spend is optimised to maximise return on investment.
- Experience developing and leading high-performance teams. A mentor who empowers and motivates their team for independent decision making.
- You have strong experience with dashboard reporting and ITIL.
- Competitive salary and performance incentives
- Discounts to Optus products and services, and to over 400 retailers Australia-wide
- Training, mentoring and development opportunities (ask us about OptusU!)
- Up to five days of Volunteer Leave per year
- A “connected” day for you to use to connect to something you are passionate about
- Hybrid ways of working
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Sydney Campus; 20mins from CBD via our Optus bus. Our 999 Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
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