Associate Manager

Klook

To create moments of joy for people around the world

Klook is the leading travel and leisure e-commerce platform for experiences and services anytime, anywhere. They curate the most joyful experiences so that users can satisfy their relentless curiosity for adventure and experiences at home and around the world. With their website and app, users can experience a world of joy, from attractions, tours to local transportation and stays. Founded in 2014, they are here to inspire and enable more moments of joy through over 530,000 activities in over 2,300 destinations.

About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? What will you do?

• Source new merchant partners and products, clearly delivering the Klook brand value to business partners to ensure we have the best offering in the market.
• Forge and cultivate win-win partnerships with stakeholders within your area of responsibility by employing creative solutions, actively testing new ideas, and thinking outside the box
• Drive revenue via the Klook platform by ensuring the right products are acquired and optimized for our global customer base
• Work closely with our international marketing, content, finance and product teams to grow the overall performance of your product mix
• Identify market trends and provide market & competitor analysis to optimize business strategies
• Successfully deliver product portfolio and sales targets, as well as other strategic KPIs
• Other duties as may arise from time to time and as may be assigned to the employee What is expected?
• At least 3-5 years work experience in Sales, Business Development or Account Management role
• Business development experience within hospitality / travel business is preferred but not essential
• Strong commercial sense, as well as analytical, written and verbal communications skills
• Confident, self-motivated and goal-oriented
• Globally-minded and comfortable working with people from different cultural backgrounds
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
• Bachelor degree in hospitality or business management preferred

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  Sales Pipeline Fulfilment

  Ensure the top of the sales pipeline is adequately filled with quality leads

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  Outbound Prospecting

  Generate new sales opportunities and move them through the funnel by drafting outreach messages and sequences, and identifying the needs of customers

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  Lead Qualification

  Determine which prospective customers are most likely to purchase the organization's product/service, using a lead specific qualification framework

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  Resilience

  Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change

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  Creativity

  Generates multiple innovative/new/novel ideas to solve a problem

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  Results orientation

  Focuses on outcomes and the steps it takes to achieve them