Assurance And Technical Officer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based from any of our EML offices nationally, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This role supports the sustainability and growth of EML’s National Self Insurance portfolio by ensuring all significant regulatory and audit risks of the business are being adequately and appropriately mitigated by Operations, and to provide value to the business through commercially sound audit recommendations.

The role will monitor and deliver on EML’s performance targets and organisational objectives by ensuring the highest levels of operational discipline, along with robust application of the legislation and self-insurance licence compliance, are delivered across the NSI business.

This will be a full time, permanent position based from any of ouroffices, with flexibility to work from home once fully trained.
 

YOUR RESPONSIBILITIES

• Conduct quality assurance reviews in line with the self-insurance internal audit program.
• Deliver effective feedback to Case Managers and Leaders to enable training and coaching to improve compliance while providing ongoing assistance and training to operational staff.
• Identify potential risks and issues by applying your knowledge of industry trends and emerging risks while evaluating both individual and organisational development needs

• Creating and maintaining strong relationships with all stakeholders, internal clients and the leadership team by displaying our values and behaviours.

• Support ensuring that processes, procedures, guidelines and standards are maintained in accordance with client, regulatory and governance requirements.

ABOUT YOU

• Significant experience in the Workers Compensation industry (2+ years) encompassing claims and supporting functions is mandatory
• Experience in navigating multiple jurisdiction requirements will be advantageous
• Demonstrated experience in Risk, Audit, Quality Assurance, or similar role, working within a fast-paced business environment is desirable but not required
• Demonstrate advanced communication, negotiation, and stakeholder management skills alongside evaluation, and problem-solving abilities
• Highly competent in the use of Microsoft Office Suite products.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.