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SalaryAbout Our Business
We are part of an innovative and market leading global auto glass repair and replacement network. Our Perth metropolitan branch has been serving West Australian's for the past 35 years.
About the Role
We are seeking a Full Time, experienced, high performing Customer Relations Consultant for a busy call centre in our Operations Room located at our head office in Malaga.
Hours are Monday to Friday 8.00am - 5.00pm and a Saturday morning every 6-8 weeks.
To become a member of our team you need to have the following:-
- Excellent Phone Manner
- Attention to detail is vital
- Ability to multitask and prioritise tasks to ensure the best outcomes
- Exceptional time management skills
- Sound knowledge of basic computer programs
- Previous Automotive Industry Experience highly desirable
- Be well presented and professional
- Passionate about customer service and going above and beyond your interactions
- Resilience in helping customers in difficult situations
- Able to work accurately at a quick pace and under pressure
- Have a positive attitude
- Ability to politely communicate with fellow staff and customers
- Monitoring and answering phone enquiries concerning automotive glass repair and replacement bookings
- Confirming customer details and booking times accurately
- Ordering parts as required
- Ability to interpret correct parts and glass types according to vehicle
- General understanding of auto glazing processes and procedures
- Accurate data entry into internal systems
- Liaise with other Team Members and auto glaziers
Minimum Requirements
If you believe you meet these requirements and are looking for a rewarding challenge and a great team to work with, then apply by clicking below.
