B2B Manager

Tradies Workwear and Safety is a leading supplier of workwear, safety gear, and personal protective equipment (PPE) in Australia. 

Founded with the aim of providing high-quality workwear and safety products to businesses across industries, Tradies Workwear and Safety has quickly established itself as a trusted brand in its field.

With a broad range of products that cater to various needs, including workwear, footwear, helmets, eyewear, gloves, and more, we are dedicated to ensuring that workers are protected in their respective workplaces.

Tradies Workwear and Safety prides itself on its commitment to quality and reliability, offering products that are not just comfortable and durable but also compliant with industry-specific safety standards. 

Role Overview

As the B2B Manager you will be focused on supporting our B2B Business, Corporate Wear, and Embroidery stock management across Tradies. In this position, you will apply best-in-class processes and procedures, maintain frequent and prompt communication with clients regarding their orders and stock requirements. As a direct report to the B2B Manager, your main duties will revolve around fostering operational excellence, enhancing existing customer service, refining processes and procedures, facilitating B2B stock movements and accuracy, and actively participating in the overall management systems and services within our B2B Team.

Key Duties & Responsibilities 

• Own the responsibility for the policies and procedures for the taking, executing and delivering on client B2B needs.
• Manage and support the B2B processes & systems in the accurate and efficient execution of delivery of all orders supporting the Tradies B2B Manager
• Own and drive the delivery of effective and efficient stock movement to suppliers, providers and customers relevant to the Tradies B2B business & Team.
• Ensure that within the warehouse, B2B stock control, hygiene and overall effectiveness is maintained to the highest possible standards.
• Ensure customer contact is received, responded to and continuously informed of where their orders, business and stock is at all times.
• Maintain and develop relationships with B2B customers to provide service and ensure satisfaction 
• Communication with internal staff to share understanding of B2B customers & how to effectively support the B2B system
• Knowledge of product and services to offer customers 
• Seek out new business from both internal and external sources.
• Provide energy, engagement and pro-active support for all staff within the warehouse and across all internal departments.
• Demonstrate a sense of urgency and energy combined with a ‘’How can we do this even better?” approach to everyday functions and role duties.
• Have and express a genuine care for Team members and customers experiences and interactions with our business every day.

Selection Criteria 

Experience

• Proven experience working in B2B or a similar role.

Competencies 

• Ability to work both independently and collaboratively.
• Strong sales and negotiation skills, with a proven track record of achieving targets.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to build strong relationships and maintain customer loyalty.
• Excellent problem-solving and decision-making abilities.
• Proactive and self-motivated approach with a strong sense of ownership and accountability.
• Strong organizational and time management skills to handle multiple client accounts.
• Proficient in using CRM systems and other sales tools.
• Knowledge of the industry and market trends.
• Ability to work independently as well as collaboratively in a team environment.
• Flexibility to adapt to changing client needs and priorities.