Job Title: Billing Customer Service OfficerPosition Details:
- Employment Type: Full-time
- Division / Department: Corporate Services / Financial Transactional Services
- Reports To: Team Leader Billing Customer Service
- Pay: $40/hour
- Hours: Full time
- Contract: 6 months with possibility of extension
- Location: Ballarat
- Being Respectful: Treating colleagues, patients, customers, and community members with courtesy, respect, dignity, and compassion.
- Working Together: Commitment to collaboration, seeking diverse knowledge and experience, and building effective working relationships.
- Being Accountable: Trusting and empowering each other to deliver on commitments, take ownership for work, and be answerable for actions.
- Openly Communicating: Commitment to open, honest, and transparent communication to build trust and effective relationships.
- Driving Innovation: Finding efficiencies, improving ways of working, and driving changes to better serve patients and the community.
- Review PCR data for completeness and accuracy of billing outcomes.
- Identify inconsistencies or deficiencies in PCR data and raise them for review.
- Provide Customer Service responses to internal and external billing queries.
- Analyze customer circumstances for accurate billing outcomes and raise queries as needed.
- Conduct User Acceptance Testing (UAT) to support system upgrades.
- Undertake general administrative duties to assist the team in meeting KPIs and managing task backlogs.
- Maintain accurate customer account records and knowledge of billing guidelines.
- Ensure billing processing tasks adhere to defined processes for compliance.
- Provide feedback and recommend improvements to enhance billing processes and systems.
- Develop constructive working relationships within the team and with key stakeholders.
- Provide quality Customer Service to internal and external stakeholders.
- Promote health, wellbeing, and safety culture.
- Model ethical and positive behaviors consistent with values.
- Assist with training new and existing team members.
- Contribute to a collaborative, high-performing team.
- Experience in financial data entry, billing, or accounts receivable is desirable however not essential
- Proficiency in Microsoft Office, Excel, and Word.
- Certificate in Business/Finance or equivalent (desirable).
- Proficient data entry and billing assessment skills.
- High accuracy, attention to detail, and quality control.