Address
Form of work
SalaryPermanent Full Time - 36.25hours per week
$61,441.48to $65,993.99 Annually+ up to 12% super
RCC Officers' Level 2
A Career with RCC
Redland City Council (RCC) is situated on the naturally wonderful Redlands Coast, which includes the Southern Moreton Bay Islands, mainland suburbs and rural hinterland which is located east of Brisbane. RCC offers you the chance to improve lives and shape your own career. You’ll enjoy diverse work and opportunities to grow, working in a truly special community and a region of outstanding natural beauty. In return for your passion and commitment to moving Redland City forward, we offer great benefits and the balance you need to bring the best you. Visit our careers website to find out more and meet some of our wonderful team.
The Opportunity
We have a fantastic opportunity for someone who enjoys learning in a fast-paced environment to join us as a Billing Support Officer. This role is within our friendly and driven Billing Services Team located in Cleveland. As Billing Support Officer you will maintain rating, financial and property information while providing a high level of customer service to internal and external customers.
Guided by our values, you will:
- accurately record a high volume of data relating to administration of the property land records and billing information;
- provide an exceptional customer experience to our internal and external customers;
- work collaboratively, show initiative and use critical thinking to ensure deadlines are met; and
- contribute to ongoing review, development and maintenance of operational work instructions.
About you
First and foremost, you'll need to live and breathe our values, as they are fundamental to the way we go about our work and the relationships we build.
We are looking for someone who:
- has exceptional computer literacy skills including use of Microsoft Word and Excel applications;
- is an effective team member who communicates confidently, is an active listener and creates a positive work environment;
- has excellent organisational, time management and prioritisation skills, with strong attention to detail and the capacity to work well under pressure; and
- can think critically and identify potential solutions to issues as they arise.
Eligibility requirements
- Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
- To be eligible for employment, applicants must have the legal right to work in Australia.
Benefits
As an employee you will enjoy a range of benefits which may include:
- Generous leave provisions such as paid parental leave and purchased leave scheme including 17.5% loading on annual leave;
- Ex-gratia day offered during the Christmas/New Year break;
- Access to professional and leadership development programs and education/study assistance;
- Mentoring and coaching opportunities to increase your industry knowledge and professional and business acumen;
- Secondment opportunities for career development;
- Reward and recognition programs;
- Wellness programs, social club.
To apply
Applications will only be accepted through Council’s Web Recruitment system or through OURspace for current Council employees. Hard copy and e-mailed applications will not be accepted.
To be considered, applicants must submit a:
- Cover letter (one page);
- Current resume; and
- Separate statement addressing selection criteria attached to your cover letter and uploaded as one document. Please read the Position Description and selection criteria-based application instructions before applying for this role.
RCC utilises a merit-based recruitment process which may include various testing methods, such as psychometric testing and requesting the submission of a short video application from candidates after the advertisement closes.
Specific information on the position (200983) can be obtained by contacting Yolanda Batterbee on (07) 3829 8983. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 30/09/2022.
Applications will not be accepted from a third party.
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