Billings Solutions Specialist

Welcome to Accor Vacation Club – where we’re dedicated to providing ‘holidays of a lifetime’ for our valued Members, opening a gateway to unforgettable experiences and a vibrant lifestyle. At Accor Vacation Club, we aim to foster a workplace where passion meets purpose, where every team member is valued and empowered to excel.

Join us at our Corporate Office in Surfers Paradise, just a stone's throw away from the breathtaking Surfers Paradise beachfront. You will be part of our Billings Team in the Member Services Department, driving the collection of membership club fees and creating solutions that enable Members to maximize the benefits of their membership.

• Full-Time & Flexibility: Embrace a Full-Time position with a flexible roster Monday to Friday. Have the option to tailor your workday between 7 am - 7 pm and enjoy a work/life balance.
• Professional Development: Enhance your skills in a supportive and engaging team environment. We provide professional development support to foster your growth.
• Personalized Training: Dive into personalized training from day one and launch your career within Accor Vacation Club, paving the way for your career advancement.
• Iconic Location: Work just steps away from the iconic Surfers Paradise beachfront, soaking in the inspiration and tranquility of this remarkable location.
• Global Benefits & Beyond: Unlock a world of benefits covering accommodation, dining, lifestyle perks, and more!
• Personalised Rewards: Experience a personalized reward and recognition program and redeem benefits of your choice!

• Lead Collection Efforts: Drive the collection of club fees from Members, ensuring collections are made within specified timeframes and meet set Key Performance Indicators (KPIs).
• Overdue Invoice Management: Ensure timely recovery of outstanding payments, following company policies.
• Proactive Member Engagement: Utilize outbound calls to discuss and facilitate solutions and payment plans with Members in accordance with company policies and procedures.
• Seamless Inquiry Management: Swiftly address member inquiries via calls and emails regarding club fees, leaving a lasting positive impression, acting as the frontline support.
• Negotiate Payment Plans: Work with Members to establish and monitor payment plans within company guidelines.
• Resolution & Service Recovery: Address billing discrepancies and disputes, ensuring member satisfaction and positive resolutions.

• Collections Experience: Essential 1-2 years’ experience in collections within the consumer finance sector, with proficiency in complaints and objection handling.
• Target Achievement: Demonstrated track record of meeting targets and Key Performance Indicators (KPIs), both autonomously and collaboratively within a team setting.
• Work Ethic and Flexibility: Possess strong work ethics and adaptability, supporting colleagues while upholding high-performance standards.
• Communication Skills: Excellent written and verbal communication abilities, skilled in building rapport and effectively negotiating.
• Time Management: Ability to thrive under pressure, show initiative, and efficiently manage multiple priorities to meet deadlines with precision.

If you're driven, proactive, and committed to excellence, we would love to hear from you! Join us and be part of a team dedicated to delivering exceptional service and creating unforgettable experiences for our Members. 

Accor Vacation Club is committed to fostering a diverse & inclusive culture. We believe in equal opportunities and are dedicated to creating a workplace where individuals are valued, supported, and celebrates the unique talents and perspectives that each person brings to our team.