Bus Network, Customer Service And Ticketing Officer

Our client is a successful company with a positive culture believes in a safe workplace, a positive customer experience, and a fair return.

We seek to fill 2 vacancies for the Bus Network, Customer Service & Ticketing Officer role. 

The successful candidates will act with diplomacy and have strong communication skills. You will engage with diverse audiences, including school children, and navigate various scenarios where quick thinking and assertiveness are essential.

You are active in this role, on your feet, and moving constantly.

You will work with a partner in a team of 8 and wear a uniform that includes a body camera.

This role is based on a rotating roster of day, afternoon and evening duty work. 

You will receive extensive training and support before deployment.

Your soft skills will be critical in this role. It is important to maintain empathy while also being able to grasp the broader perspective when confronted with difficult interactions with the public, ensuring composure rather than becoming flustered in the moment.

Your responsibilities include:

• Answering questions from the public
• Requesting customers to behave appropriately and respect other customers
• Checking customers have paid entry
• Negotiating with customers
• Complete daily reports on activities and issues

We seek candidates with the following skills and attributes:

• A Customer Service attitude
• Excellent communication skills and ability to build rapport
• Front line experience
• The ability to be calm in tense situations and exercise good judgment
• Conflict resolution skills and the ability to de-escalate and resolve situations
• Teamwork
• Well-presented, polite and courteous
• Assertive and able to ask customers
• Ability to follow set procedures and policies
• Ability to work with minimal supervision
• Ability to write reports

Shortlisted candidates will be required to pass medical and psychological pre-employment testing and a police background check.

This is offered as a permanent full-time position.

To register your interest in this role please forward your resume to Eastman at Zelda Recruitment by clicking the Apply Now button.