Business Analyst, Cloud Support, Capital Markets

Business Analyst, Cloud Support, Capital Markets
Department: Cloud Services
Employment Type: Permanent - Full Time
Location: Sydney
Description
Calypso Technology and AxiomSL have combined forces under a new name: Adenza
Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
Calypso SaaS provides the Calypso Application in a secure, robust, and redundant hosted environment with the availability of all Core Calypso Interfaces and data transfer with external parties and internal systems via Secure FTP or Real-Time Messaging, while also performing regular software upgrades and maintenance. SaaS Support serves as the single point of contact for all issues and SaaS clients. We are seeking a senior functional and/or technical SaaS Support Analyst with experience gained in the Capital Markets industry working for a software vendor, consultancy, and/or trading floor. This should include production support of Front and/or Middle Office Systems in one or more of the following: Fixed Income, FX, Interest Rate Derivatives, Credit Derivatives, Equity Derivatives, or Risk.
Responsibilities

• You will work directly with users of the Calypso system to ensure proper scoping, implementation, go-live, upgrade, and production daily use of the mainly front office solutions used by SaaS customers
• Be hands-on with the system integration teams to guide and help configure and test the systems and environments to ensure that they meet the business requirements. This will include areas such as testing of market data, including zero curves, probability curves, correlation matrices, dividend curves, etc
• Assist customers in identifying functional gaps in the core front office product, and to create detailed functional specifications for the gaps
• Manage issues track the timeline of bug resolution development deliverables, and keep the customer informed of progress.
• Co-own deployment of developments into SaaS client Environments, including identification of key setup and configuration tasks, scope considerations, timeline and scheduling, and resource requirements
• Provide partial Production Support by managing complex product and Environment issues related to the installation, use, and maintenance of Calypso products such as investigating logs, code, database queries, etc

Skills And Requirements

• Solid experience in systems business analysis, preferably in the Capital Markets industry with Production Support responsibilities
• Experience with our platform or other internal/ external platforms on front-to-back office systems (such as Murex, Kondor, Lumina) is essential
• Technically self-sufficiency - the ability to read code will be highly valued with Java and/or Python preferred
• Strong ability to map conceptual financial and business elements to practical system capabilities. Should be able to translate front office or back office business requirements into actual system configuration
• Prepared to work shift patterns and occasionally weekends to support our clients

More About Us
Our Office:
Adenza Sydney is located on the 20th floor of the Australian Square, in the central business district of Sydney. The building is opposite Wynyard Station, between Town Hall and Circular Quay station, with Circular Quay ferry terminal just a few minutes walk away. Nearby gyms pump iron, upscale bars, and stylish retail provide added energy. Then just a short stroll away, the Domain, Opera House, and Hyde Park provide soothing outdoor escapes.
Why Apply:
Adenza's mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza's employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
#LI-SP1