Address- $100,000 + super
- Sydney CBD
- Flexible working
This company are currently undergoing a transformation project and are looking for a Business Application Engineer to support their legacy applications that are Microsoft Dynamics CRM and SharePoint.
You will have a good overall knowledge on systems and you must have worked across the legacy versions of Microsoft Dynamics CRM and SharePoint. Your role will be to manage L2/L3 issues and support a wide range of users. You will have experience with making changes on these systems as well as process changes.
Your role:
- Maintaining the status-quo of current Business Applications
- Updating configuration settings of Business Applications to meet business requirements
- Responding to internal service requests and incident reports via phone, email and chat
- Responding to all CRM and website support requests
- Upskilling the Service Desk team so as they can manage Level 1 requests
- Acting as the escalation point for 2nd/3rd level Business Application issues
- Liaising with vendor partners if required to escalate and resolve issues
- Responding to request for updated reports and views
- Performing root cause analysis and resolve problems
- Providing ad-hoc training and support to AISNSW staff in the use of Business Applications
- Other duties as required by the Chief Executive.
Skills you need:
- Proven strong technical skills, especially in MS Dynamics (on prem) and SharePoint (on prem)
- Well-developed problem-solving skills and interpret bespoke custom business processes
- Experience in prioritising requests by level of impact and urgency
- Capacity to understand existing processes and interpret documentation
- Willingness to seek assistance after first investigating the issue and associated documentation
- Ability to pick up and administer a wide range of Business Applications quickly
- Capacity to maintain confidentiality, discretion and deal respectfully with sensitive matters and personal information
- Proactive and customer focused approach
Apply today!
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